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IT Artificial Intelligence (AI) Architect/Designer - Senior at ITProFound Inc

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Enterprise Architecture, Solution Design, Software Delivery, Artificial Intelligence, Machine Learning, Conversational AI, Intelligent Virtual Assistants, Voicebots, Chatbots, Conversational IVR, AI-enabled Contact Centre Solutions, Amazon Connect, Genesys Cloud, NICE CXone, Cisco Contact Center, Azure OpenAI

Industry

Software Development

Description

We do have a job opening for IT Artificial Intelligence (AI) Architect/Designer - Senior for our direct client Province of Ontario. The position details are given below: Job Details: Job ID: RQ11251 - IT Artificial Intelligence (AI) Architect/Designer - Senior Client : Government Services Integration Cluster Location : Toronto, Ontario Duration: 09 months+ Extension Type: Onsite Job Description: Must Have Skills: 10+ years of experience in enterprise architecture, solution design and software delivery. 4+ years of experience designing and implementing enterprise Artificial Intelligence and Machine Learning solutions. 4+ years of experience designing conversational AI, intelligent virtual assistants, voicebots, chatbots or conversational IVR solutions. Experience designing and implementing AI-enabled contact centre solutions. (Conversation design with AI) Experience integrating AI solutions with contact centre technologies such as Amazon Connect, Genesys Cloud, NICE CXone, Cisco Contact Center or equivalent platforms. Experience with AI platforms and services such as Amazon Connect Customer AI Agent, Azure OpenAI, Azure AI Services, Amazon Bedrock, Amazon Lex, Google Vertex AI or similar technologies. Demonstrated experience leading conversational AI, AI Agent and customer experience transformation initiatives. Experience modernizing IVR, customer self-service and digital engagement platforms.

Responsibilities

The role involves designing and implementing enterprise AI and Machine Learning solutions, specifically focusing on conversational AI and intelligent virtual assistants. The architect will lead customer experience transformation initiatives and modernize IVR and digital engagement platforms.