IT Asset & Logistics Team Lead at Pomeroy

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

24.0

Posted On

27 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Logistics, Warehouse Operations, Inventory Management, Asset Tracking, Configuration, Delivery Coordination, Process Improvement, Customer Service, Performance Feedback, Scheduling, Compliance, IT Knowledge, Troubleshooting, Active Directory, LAN/WAN

Industry

IT Services and IT Consulting

Description

Pay: $21.00 - $24.00 per hour Job description: Overview: We are seeking a highly organized and customer-focused IT Asset & Logistics Team Lead to lead our End User Support logistics team. This role is ideal for someone with experience in logistics, warehouse operations, or team leadership who is looking to apply those skills in a healthcare technology setting. You will supervise a team of 4, coordinating the preparation, configuration, and delivery of IT equipment to end users and hospital teams, while ensuring smooth operations and excellent service. Key Responsibilities: * Lead, mentor, and support a team of 4, providing clear direction, coaching, and performance feedback. * Oversee the configuration, packaging, and delivery of IT equipment to end users and hospital teams. * Manage inventory and asset tracking, including incoming/outgoing equipment, returns, and replacements. * Ensure timely and accurate fulfillment of equipment requests to meet operational needs. * Coordinate logistics and scheduling with internal teams to ensure smooth deployment processes. * Track team performance, monitor workloads, and implement process improvements for efficiency and accuracy. * Provide excellent customer service by acting as a point of contact for escalations and ensuring a positive end-user experience. * Maintain compliance with company policies, procedures, and security requirements. Qualifications: * 2+ years of experience in logistics, warehouse operations, or a related field. * Previous leadership experience (Team Lead, Supervisor, or equivalent). * Strong organizational skills with the ability to manage multiple priorities and deadlines. * Excellent communication and customer service skills, with the ability to work effectively with hospital staff and internal teams. * Basic IT knowledge and ability to quickly learn standard configuration processes. * Familiarity with inventory or asset management systems preferred. Why Join Us? This role is a great opportunity for a motivated and detail-oriented leader with strong organizational skills to step into a supervisory position that blends logistics with light IT work. You’ll have the chance to lead a team, optimize processes, and ensure that critical technology reaches the people who need it most in our hospitals. Job Type: Full-time Benefits: * 401(k) * Dental insurance * Health insurance * Health savings account * Paid time off * Vision insurance Physical and Mental Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. * The ability to lift and move 35 pounds. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors. General warehouse environment Qualifications * Associate's degree in computer science or related field. * Microsoft certified systems engineer (MCSE) desirable. * Equivalent combination of education & experience will be considered. * At least 1 year in a help desk support role. 1-2 years preferred. * Demonstrates excellent verbal communication and writing skills. * Demonstrates good customer service skills and motivation. * Ability to work well with various people from staff to high-level administrators. * Demonstrates experience in using, configuring, and troubleshooting Windows computer platforms in an active directory environment. * Demonstrates experience using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications. * Experience with configuration of Outlook/Exchange. Able to solve Outlook configuration issues such as permissions, views, calendar-sharing, email rules, data migration, etc. * Working knowledge of LAN/WAN hardware and administration. * Working knowledge of managed care operations desirable. * Experience with imaging solutions such as Altiris desirable.

Responsibilities

This role involves supervising a team of four to coordinate the preparation, configuration, and delivery of IT equipment to end users and hospital teams. Key duties include managing inventory, tracking assets, ensuring timely fulfillment of requests, and maintaining compliance with company policies.