IT Asset Management Architecture and Design at ZENSAR TECHNOLOGIES SINGAPORE PTE LTD

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Asset Management, Endpoint Management, Deskside Support, IMAC Activities, Software Deployment, Patch Management, Incident Resolution, Hardware Troubleshooting, Microsoft Products, Infrastructure Support, SLA Management, Technical Coaching

Industry

IT Services and IT Consulting

Description

HERE'S HOW YOU'LL CONTRIBUTE: Key responsibilities will be: * Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching. * Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams. * Provide break-fix support for Lab IT workstations and associated peripherals * Execute IMAC (Install, Move, Add, Change) activities for lab IT assets * Ensure timely resolution of incidents in line with defined SLAs * Deliver hands-and-feet support for remote network, server, and infrastructure teams * Support end-to-end asset lifecycle activities, including provisioning, tracking, movement, and decommissioning * Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals. * Work with front-line operation teams in implementing of new endpoint initiatives, providing associated training and Knowledge Articles as required for end-user support global teams. * Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining. * Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity. * Monitor and analyze gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching. At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar [https://www.zensar.com/careers/] and join us to Grow. Own. Achieve. Learn. [https://www.youtube.com/embed/i2NZsiQqVnU?autoplay=1&fs=1] to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

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Responsibilities

The role involves providing advanced technical deskside support, managing the end-to-end asset lifecycle, and resolving complex endpoint issues. It also requires collaborating with engineering teams to implement innovative solutions and providing training to front-line operations teams.