Inventory Management – be able to complete audits / floor walks, assist in the management of inventory
Asset Management – able to upload/update assets in ServiceNow, complete tasks/incidents as required
- Ability to lift at least 50 pounds/work hand pallets
- Ability to image/troubleshoot devices for repairs
- Ability to provide accurate inventory counts for weekly calls
- Ability to be able to act as a backup to me in case of emergency, i.e., presenting on calls and providing reports
This will not be a client-facing position, but the candidate must meet the same requirements as if they were to be client facing as we may need to send the candidate to Whippany to assist on an as needed basis. Please provide me with profiles as soon as possible as we will need to replace Craig Graham. We need someone who can work in a fast-paced environment and can work independently and proactively, as well as being a fast-learner and can adapt to changes within the role.
Job Description:
The team leader will form part of the management team to oversee the end-to-end Stock Management/Logistics Operations activities and act as a liaison point with the client, Partner Logistics Team.
This position will focus on Overseeing the operation including the day to managing the Stock and Logistics Operation, staff management, and other standard activities to ensure we meet our obligations to the client.
Main Responsibilities includes but not limited to:
- Stock Management
- Overseeing the Monthly Stock Audits
- Maintaining agreed Stock Levels and working with the client/partner accordingly
- Interfacing with partner/delivery teams to ensure data integrity in Service First and associated systems
- Ensure fair distribution of work and redistribution in the event of staff absences
- Work with Teams to arrange Disposal of Equipment in line with Client Standards
- Work with Client on Current and Future Demands to for utilisation and demand management
- Facilitate ad-hoc Stock Verification required by Client
- Work with the Central
- Oversee the Monthly Peripheral usage/requirements to maintain Stock levels.
- Logistics Work with Delivery and Partner Teams to facilitate Stock Movements
- Track and Optimise Costs
- Work with Logistics Team to ensure kit is booked in and rationalise Part no.
Staff Management
- updating the engineer Shift Rota and Holidays/Sickness approval
- Oversees the on/off boarding of staff
- Ensure new team members have access to all required tools and training
- Ensures all Operational processes are followed and understood
- Taking ownership of escalations through to resolution on all appropriate requests.
- Act as interface for other client delivery teams (DSS, ITSD, Device Lifecycle Management) to drive processes and activities
- Ensure discussions and decisions lead toward closure
- Maintain healthy group dynamics
- Deputise as UK Stock/Logistics Operations Manager in his absence.
Technical Skills:
- Understanding of different types of end user IT Infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
- Good understanding of using IT Applications i.e MS Excel, Service Now and Outlook
- Good Analytical Skills and Data Analysis
Business Skills:
- Ability to interact with client and ensure that the service is polite, efficient and responsive
- A self-starter with ability to work on their own initiative
- To work through issues analytically to a successful conclusion
- Ability to provide consistent, excellent support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills (English and local language)
- Must be detail oriented and self-motivating
Job Type: Full-time
Pay: $35,000.00 - $52,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
Schedule:
Experience:
- Desktop support: 3 years (Required)
- Inventory management: 3 years (Required)
- Asset management: 3 years (Required)
- Warehouse management: 3 years (Required)
Work Location: In perso
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