JOB SUMMARY

The IT Asset Manager within the Digital, Data and Technology (DDAT) function is responsible for the oversight, governance, and lifecycle management of all IT assets across the organisation. This role ensures that hardware, software, and associated technologies are effectively tracked, maintained, to support operational efficiency and compliance. The role will also have line management responsibilities, providing leadership and direction to their team to ensure high standards of service and continuous improvement.
In addition, the IT Asset Manager will administer, develop, and maintain the Request Catalogue within ServiceNow, ensuring it remains accurate, user-friendly, and aligned with evolving business needs.
The asset management role is required to be based in Bootle to ensure direct and efficient access to physical assets, which are housed on-site. All existing asset managers operate from the office to enable hands-on inventory control, real-time issue resolution, and consistent collaboration. Locating the role within the office ensures alignment with established workflows, reduces delays caused by remote coordination, and supports secure handling of equipment. Centralising the role also maintains operational consistency and upholds accountability standards critical to effective asset lifecycle management.
Due to the nature of the work involved this role is only suitable for full time working.

JOB DESCRIPTION

• Lead the end-to-end lifecycle management of IT assets, supporting the procurement, deployment, maintenance, and disposal.
• Maintain accurate records of all IT assets using ServiceNow, ensuring data integrity and compliance with internal and external standards.
• Administer, develop, and continuously improve the ServiceNow Request Catalogue, ensuring it meets user needs and aligns with business requirements.
• Provide line management and leadership to the IT Asset Management team, supporting staff development and performance.
• Produce regular reports and dashboards on asset status, utilisation, compliance, and performance for stakeholders and senior management.
• Lead asset audits and reconciliation activities to identify and resolve discrepancies.
• Support major projects and programmes with asset related planning and data analysis.
• Champion continuous improvement and innovation in asset management practices to support organisational objectives and digital transformation goals.
• Oversee recruitment, training and performance appraisals.

ESSENTIAL SKILLS & CRITERIA:

• ITIL Foundation Certificate or willingness to work towards qualification
• Understanding of key ITIL processes including Incident, Problem, Change, Release, and Configuration Management
• Experience of line management and people engagement
• Experience of IT service management and managing and procuring IT Assets
• Knowledge of asset lifecycle management, including procurement, deployment, maintenance and disposal, within a corporate environment.
• Ability to lead process improvements and a commitment to maintaining accurate records and ensuring compliance with organisational and regulatory standards.
• Knowledge of Microsoft Office and ServiceNow.

QUALIFICATIONS

ITIL Foundation Certificate or willingness to work towards qualification

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Digital