IT Asset & Services Delivery Manager at BINUS University

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Management, Project Management, Analytical Skills, Critical Thinking, Leadership Skills, Communication Skills, Interpersonal Skills, Presentation Skills, Facilitation Skills, Customer Service Orientation, ITIL Certification, SLA Management, KPI Metrics, Conflict Management, Technical Assistance, Quality Management Systems

Industry

Primary and Secondary Education

Description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. IT Services Delivery: • Educating business users on the value of IS/IT engagement within their divisions/ business units. • Increasingawareness of the services provided by the IS/IT departments. • Manage conflict between business operations and IS/IT and encourage open and transparent discussion between parties to determine appropriate resolution. • Regularly interact with the business to understand requirements for technology and to support. • Facilitate effective collaboration between subject matter experts from the business and IS/IT departments as appropriate. • Provides the first line of escalation for business units seeking OIS services. • Monitor the monthly IT scorecard and presents to the BU/Department leadership regarding IT Service Delivery, Solution Delivery (projects, enhancements, etc.) risks, and any relationship issues/gaps) IT Services Management: • Provides input to policies and procedures regarding IT problem management with a focus on continuous process improvement. • Proactively identify potential recurring IT incidents and drive permanent resolution of these problems to eliminate future business impact. • Provide guidance and training on IT Services Management (ITSM) best practices and effective tool usage. • Guide teams in establishing SLAs and KPIs metrics including reporting requirements. End Point& Asset Management: • Ensure the effectiveness of technical assistance provision and computer maintenance service to computer system users. • Ensure the appropriate assistance to users concerning the use of computer hardware and software (including printing, installation, word processing, electronic mail, and operating systems). • Manage and monitor the various computer deployment activities and ensure the complete documentation for IT asset. Management Supporting Activities: • Perform activities related to Quality Management Systems. • Create periodic reports to Direct Supervisor. • Perform any additional task as required from Direct Supervisor General Requirement: • Minimum Bachelor’s Degree (S1) in Computer Studies Work Exposure/ Experience: • Minimum 3 years working experience in supervisory level, or minimum 7 years working experience in Information Technology related area (experience in management, and working as IT Liason) Special Skill: • Fundamental understanding of Project Management and IT Service Management experience· • ITIL Fundamental certification. • Ability to set clear guidelines, model expected office professional behaviors, and establish and maintain clear methods for reporting inappropriate actions. • Strong analytical skills and excellent critical thinking. • Strong and broad-based leadership skills from strategically minded to resourcefulness in working through others. • Excellent written and verbal communication, interpersonal, presentation and facilitation skills. • Ability to translate technical issues and ideals into non-technical business language understandable by all levels of management and customers throughout state government. • Strong customer service orientation and a high degree of responsiveness to customer requirements. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest! BINA NUSANTARA started with a dream and a sense of determination. Founded by Joseph Wibowo Hadipoespito and Theresia Widia Soerjaningsih, this education institution has gone through many stages, and overcome various barriers. It still stands strong and grand despite the competition. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Responsibilities

The IT Asset & Services Delivery Manager is responsible for educating business users on IS/IT engagement and managing conflicts between business operations and IS/IT. They will also monitor IT service delivery and facilitate collaboration between business and IT departments.