JOB SUMMARY:

The IT Asset Specialist will play a crucial role in ensuring smooth IT operations and effective service delivery within the organization via detailed attention to IT asset activities. This position requires strong attention to detail, excellent organizational skills, and the ability to work collaboratively across various IT functions. The IT Asset Specialist will provide valuable assistance to IT leadership, own and evolve asset management materials, and deliver tier 1 IT helpdesk services as needed.

PREFERRED SKILLS:

• Displays a high level of attention to detail and organization.
• Possesses a fundamental understanding of asset management and IT asset concepts.
• Understands the importance of inventory accuracy and can work well within an asset management platform.
• Demonstrates proficiency with Microsoft M365 in general and with Excel specifically.
• Demonstrates proficiency in ticketing systems and help desk software.
• Works with urgency and functions well in a high-churn environment.
• Ability to handle various projects in a fast-paced environment.
• Demonstrates a willingness to learn and adapt to new technologies and processes.

KEY QUALIFICATIONS:

• High School Diploma or GED equivalent.
• 2 or more years of experience in an inventory or asset management function.
• Proficiency in Computer Sciences or Information Technology a plus.
• Experience in a Contact Center or related environment a plus.
• Experience with technical knowledge and understanding of IT systems, hardware, software, and networks a plus.
• Prior experience in an IT Help Desk or customer support role is preferred.

• Maintain physical organization and cleanliness of IT assets across all facilities.
• Follow processes to prepare, deploy, or ship IT assets for new hires.
• Follow processes to retrieve assets from terminated team members.
• Deliver phone support for user issues related to IT assets.
• Assist in the physical movement of IT assets as required.
• Maintain high levels of accuracy in our asset management platform.
• Continuously evolve knowledge of IT assets and related support.
• Perform assets audits per an established schedule.
• Perform life cycle analysis for IT assets.
• Create and manage PO requests for asset-related products or services.
• Manage asset retirement processes including proper disposal as required.
• manage projects related to IT assets.
• Contribute to the development and implementation of IT policies, procedures, and best practices.
• Stay updated on emerging IT trends, technologies, and industry standards, and make recommendations for process improvements.
• Perform other administrative and coordination tasks as required to support the IT department.
• Attend all required meetings and events.
• Adhere to company policies and procedures.
• Other duties as assigned.
  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.