IT Assistant at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

First-level Technical Support, Hardware Troubleshooting, Software Configuration, Network Troubleshooting, User Account Management, Email Account Support, System Updates, Data Backups, Helpdesk System, Windows OS, Microsoft 365, Troubleshooting, Problem-Solving, Customer Service, Task Prioritization, Hospitality Systems

Industry

Hospitality

Description

Company Description The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience. Job Description Key Responsibilities: Provide first-level technical support to users for hardware, software, and network-related issues. Install, configure, and maintain computer systems, printers, and peripheral devices. Assist with user account creation, access management, and password resets. Support the setup and maintenance of email accounts, shared mailboxes, and system permissions. Perform regular system updates, antivirus checks, and data backups. Log, track, and resolve IT service requests through the helpdesk system. Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff. Assist with the installation and maintenance of POS, Opera, and other business applications. Maintain inventory records for IT equipment and ensure proper documentation. Provide on-site support for meetings, events, and system rollouts when required. Ensure adherence to IT policies, data security standards, and company protocols. Coordinate with vendors or external support teams when needed. Qualifications Qualifications and Skills: Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field. 1–3 years of experience in IT support or a similar role. Good knowledge of Windows OS, Microsoft 365, and common business applications. Basic understanding of networking concepts (LAN/WAN, routers, switches, Wi-Fi). Familiarity with ticketing systems and remote support tools. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to prioritize tasks and work under pressure. Willingness to work flexible hours or weekends if required. Experience in hospitality systems such as Opera PMS, Simphony POS, or similar platforms. IT certifications (CompTIA A+, Microsoft Certified, CCNA, etc.) are an added advantage. Job-Category: Information Technology Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The IT Assistant will be responsible for providing first-level technical support for hardware, software, and network issues, including installing, configuring, and maintaining computer systems and peripherals. Key duties also involve managing user accounts, supporting business applications like POS and Opera, and ensuring adherence to IT policies and data security standards.