IT Assistant at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Installation, Software Installation, Network Troubleshooting, User Account Management, Email Setup, System Updates, Data Backup, Customer Service, Problem Solving, Communication Skills, Hospitality Systems, Windows OS, Microsoft 365, Networking Concepts, Ticketing Systems

Industry

Hospitality

Description

Company Description The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE. Job Description Key Responsibilities: Provide first-level technical support to users for hardware, software, and network-related issues. Install, configure, and maintain computer systems, printers, and peripheral devices. Assist with user account creation, access management, and password resets. Support the setup and maintenance of email accounts, shared mailboxes, and system permissions. Perform regular system updates, antivirus checks, and data backups. Log, track, and resolve IT service requests through the helpdesk system. Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff. Assist with the installation and maintenance of POS, Opera, and other business applications. Maintain inventory records for IT equipment and ensure proper documentation. Provide on-site support for meetings, events, and system rollouts when required. Ensure adherence to IT policies, data security standards, and company protocols. Coordinate with vendors or external support teams when needed. Qualifications Qualifications and Skills: Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field. 1–3 years of experience in IT support or a similar role. Good knowledge of Windows OS, Microsoft 365, and common business applications. Basic understanding of networking concepts (LAN/WAN, routers, switches, Wi-Fi). Familiarity with ticketing systems and remote support tools. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to prioritize tasks and work under pressure. Willingness to work flexible hours or weekends if required. Experience in hospitality systems such as Opera PMS, Simphony POS, or similar platforms. IT certifications (CompTIA A+, Microsoft Certified, CCNA, etc.) are an added advantage.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The IT Assistant will provide first-level technical support to users for various hardware, software, and network-related issues. They will also assist with the installation and maintenance of computer systems and business applications.