Description:
Join Our Team as an IT Assistant.
Bethany for Children & Families is looking for a detail-oriented, tech-savvy IT Assistant to keep our systems running smoothly and support staff across the agency. If you’re passionate about problem-solving, teamwork, and helping others, we’d love to meet you!
Salary: $20.00 - $21.63 Per hour

IT ASSISTANT QUALIFICATIONS:

• Associate or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• Experience as an IT Assistant, Help Desk Technician, or similar role
• Knowledge of Windows/Mac OS, Microsoft Office Suite, Outlook 365, and Active Directory
• Understanding of networks, routers, firewalls, and antivirus systems
• Strong troubleshooting and multitasking skills
• Excellent communication and interpersonal abilities
• Ability to prioritize tasks independently or within a team
• Meet all regulatory requirements for Child Welfare Agencies (background checks, CANTS/Iowa Registry clearance, DCFS driver certification if applicable)
• Ability to lift up to 50 lbs
  Bethany for Children & Families is an Equal Opportunity Employer. We’re committed to diversity and creating a welcoming environment for all backgrounds and identities

As our IT Assistant, you’ll be the go-to person for staff tech support and system upkeep.

Responsibilities include:

• First-level tech support (phone, email, in-person)
• Installing and maintaining hardware, software, and networks
• Monitoring systems, backups, and security
• Setting up user accounts, permissions, and passwords
• Troubleshooting hardware, software, and connectivity issues
• Training staff on proper use of equipment/software
• Maintaining IT inventory and documentation
• Coordinating with external IT firm on upgrades and projects
• Supporting IT portions of onboarding new staff
• Staying updated on industry trends and AI technology
• Assisting with other operational support duties