DSW Homes, LLC is a principle driven company that specializes in time sensitive disaster relief, rehabilitation and new home construction. We are a process driven company that focuses on Schedules, Quality, Budget and Customer Satisfaction.
DSW Homes is seeking a highly motivated and detailed oriented IT Assistant to join our dynamic team. In this role, you will primarily be responsible for providing helpdesk support and assisting with the staging and setup of new workstations. You will play a key part in ensuring that our employees have the tools they need to work efficiently and effectively. This role will require occasional travel between Tampa, Orlando and Ft Myers.
Essential process driven functions include, but are not limited to the following:

QUALIFICATIONS

• Previous experience in IT support, helpdesk, or a similar role
• Strong understanding of troubleshooting Windows operating systems (Windows 10/11)
• Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPNs
• Familiarity with Active Directory (user management, group policies, permissions)
• Strong problem-solving skills and the ability to troubleshoot hardware and software issues efficiently
• Excellent communication skills and the ability to work well with both technical and non-technical users
• Highly organized, with the ability to prioritize tasks and manage time effectively

BONUS SKILLS

• Experience with Microsoft Intune for device management and deployment
• Knowledge of additional system administration tools and software
• Familiarity with basic scripting or automation tasks is a plus

• Provide helpdesk support to end-users by troubleshooting hardware, software, and network issues
• Stage and configure new workstations, ensuring all software, hardware, and security settings are properly set up
• Assist with the deployment of software and system updates across the organization
• Perform diagnostics and resolve technical issues related to Windows operating systems and networking
• Troubleshoot and resolve issues with printers, peripherals, and other hardware devices
• Document and track support requests using our helpdesk ticketing system
• Assist with user account management and permissions using Active Directory
• Maintain and update technical documentation for helpdesk procedures, workstations, and system configurations