We have an exciting opportunity to join our growing IT team as an IT Assistant. Previous experience in a 1st Line IT Support role would be advantageous but not essential as training will be provided.
You will play a crucial role in assisting in the IT Team with all 1st Line Support queries as well as setting up and maintaining hardware. Supporting the IT team, the role holder will have the opportunity to be involved in ongoing projects, documentation and IT policies as well as ensuring internal policies are upheld throughout the firm. The role holder will also help to shape the ever-changing IT offering to the firm and be a part of continuous improvement initiatives.

THE POST AND CANDIDATE

We are looking for someone who will provide 1st Line Support to the firm ensuring issues are resolved promptly to enable the firm to operate effectively and as efficiently as possible.

• Setting up and maintaining hardware including laptops, mobile phones, printers
• Provide 1st line support promptly for queries face to face, by email and by telephone
• Manage the starters, leavers and changes process with regards to IT set up, Case Management set up and testing, software and hardware
• Support the wider IT team with ongoing projects such as the development of new software, hardware, patching, cyber security and systems changes
• Support with the compliance of IT documentation and policies as well as ensuring internal processes are always upheld
• Support colleagues with any AV set ups in our meeting rooms
• Support the wider Support Team and Management Team with firm wide initiatives such as Trainee Assessment Day, Vacation Scheme and Inductions
• Support with liaising with external suppliers when troubleshooting
• Provide support for any other additional tasks dependent on business needs