IT ASSISTANT, IT

39 hours, 5 days per week
We’re looking for an IT Assistant to join our IT team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As an IT Assistant at Mandarin Oriental Hyde Park, London, we expect from you:

• Provide hotel guests and colleagues with 1st line support.
• Assembling and configuring networks and services.
• Establishing network users, directors and security.
• Performing network troubleshooting.
• Installing, configuring and maintaining computer hardware and software.

As a IT Assistant, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful IT Assistant, you will have:

• Strong communication: ability to explain tech issues to non-technical colleagues and guests
• Patience and guest service mindset (the agility to provide quick fixes).
• Flexibility: The hotel operate 24/7, so availability for shifts or emergency calls may be required.
• Teamwork: work closely with our operational and back office departments
• Good technical skills: Covering Hardware & Software Support, Networking and Connectivity, Cyber security and Data Protection and Hotel Systems Knowledge.

Please refer the Job description for details