IT Assistant - Network Administrator (on-site) at Catholic Charities Of Broome County

Binghamton, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

28.36

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows 10, Windows 11, Server 2012, Server 2022, LAN, WAN, IT Security, Office 365, Help Desk Support, Troubleshooting, User Account Management, Communication Skills, Documentation Skills, Problem Solving, Teamwork, Time Management

Industry

Individual and Family Services

Description

CATHOLIC CHARITIES OF BROOME COUNTY Network Administrator Salary Range $25.20-$28.36/hr. FLSA Non-Exempt Note: This is not a remote or hybrid position. It is on-site. I. Qualifications A. Education Associate's level degree or equivalent combination of education and experience in Information Systems. B. Experience 1. Understanding and knowledge of Windows 1011, Server 2012 – 2022, and virtual server environments obtained through 3-4 years of recent experience in a user support role. 2. Current knowledge of LAN, WAN, Intranet and Internet Technologies. 3. Current experience in IT security and related issues such as computer viruses, worms, spyware, ransomware and incident response. 4. Current knowledge of ADAudit Pluse, OpManger Plus, and Log360 software, or similar equivalents in the network monitoring space. 5. Current knowledge of Office 365 Skills 1. Ability to identify the root cause of a user problem and provide an effective solution in an appropriate timeframe. 2. Ability to work independently under minimal guidance. 3. Ability to work under pressure. 4. Ability to prioritize and multi-task. 5. Ability to establish and maintain effective working relationships in a diverse culture and team work environment. 6. Ability to communicate effectively about IT and user issues. 7. Ability to interact with users and other team members in a positive manner to deliver on time solutions to all users. 8. Ability to lift 40 pounds. 9. Valid driver’s license and ability to drive a Catholic Charities vehicle. 10. Strong communication and documentation skills II. Reports to: IT Director III. Major Functions A. Responsible for carrying out activities as directed by the IT Director to maintain the daily operations of the Agency network and IT Department. B. Support Help Desk services. Resolves basic user support issues over the phone, usually within 15 minutes. C. Creates and maintains user account information including rights, security and systems groups as required by established procedures. D. Provides on-site support to install, upgrade and maintain desktops, portable computer hardware, software, printers, servers, etc. E. Troubleshoot and resolve problems related to agency workstations, laptops, and servers. F. Documents the solution or status of the service call to comprehensively follow through on all service issues. Identifies issues that need additional management involvement. G. Participate in meetings, on committees or special projects as needed to represent Agency's Information Systems, its function and goals within the agency. H. Assist with special projects as needed; i.e., PC hardware updates, virus updates, sister agency’s IT needs, etc. I. Physically service computers, which include moving hardware, monitors, printers, and other equipment weighing more than 40 pounds from a vehicle or workstation to a new location. Possess the ability to maneuver in small spaces installing/maintaining equipment. This is required on a daily basis. J. Travel by car, in a 25 mile radius to support network users. K. Regular attendance is required. The ability to adapt to a flexible schedule is occasionally required. L. Other duties as required. In compliance with all applicable government laws, rules, regulations and standards and all Catholic Charities Policies and Procedures the duties and responsibilities of this position include but are not limited to the above. Catholic Charities of Broome County is an equal opportunity employer. We encourage diversity in the workplace and respect the dignity of each individual. We prohibit discrimination and harassment against applicants and employees on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

The IT Assistant is responsible for maintaining the daily operations of the Agency network and IT Department, providing user support, and troubleshooting issues. They will also document service calls and participate in special projects as needed.