IT Assistant (Network and Infrastructure Engineer) for SILNAS at UNDP

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Infrastructure Management, Network Management, IT Security, Documentation Management, Project Management, Interpersonal Skills, Communication Skills, Organizational Skills, Time Management, Problem Solving, Data Management, Technical Support, Agile Methodologies, Software Development, Database Administration, Server Management

Industry

International Affairs

Description

Background UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence. UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks. UNDP is the leading United Nations organization fighting to end the injustice of poverty, inequality, and climate change. Working with our broad network of experts and partners in 170 countries, we help nations to build integrated, lasting solutions for people and planet. Learn more at undp.org or follow at @UNDP The United Nations Development Programme (UNDP) is the UN’s global development network, advocating for change and connecting countries to knowledge, experience and resources to help people build a better life, as envisaged by 2030 Agenda for Sustainable Development. We are on the ground in more than 170 countries and territories, working with governments and people on their own solutions to global and national development challenges to help empower lives and build resilient nations. The United Nations Development Programme UNDP Indonesia Country Programme 2016-2020 developed in partnership with the Indonesian Government addresses the unfinished business of the Millennium Development Goals and support national efforts to advance the 2030 Sustainable Development Agenda. The programme contributes directly to MoH National Action Plan 2015-2019, objective 1) increasing the health status of society and; 2)increasing the responsiveness and protection to society towards social and financial risks related to health and Outcome 2 of the UNDP country Programme for Indonesia (2016-2020), which are aligned with the Indonesian Government Health Sector’s Objectives, commitment to Universal Health Coverage, SDG3 Ensure healthy lives and promote wellbeing for all at all ages (target 3.8 in particular) and other Sustainable Development Goals. Among the critical components of the partnership between UNDP and the Ministry of Health is towards supporting and strengthening the access for affordable health technology, leveraging UNDP international procurement capacity as well as streamlining the standardized processes through an integrated information management system. Indonesia's national laboratory network is a critical pillar of its public health system. However, the current landscape is fragmented, with siloed data systems hindering efficient information flow and real-time analysis. This project is essential because: • Fragmented Systems: Siloed, non-interoperable systems lead to inefficiencies, data delays, and incomplete information for public health decision-making. • Impaired Surveillance: The lack of real-time, integrated data hampers effective disease surveillance and outbreak response. • Alignment with National Strategy: This project operationalizes the MOH's Integrated National Laboratory Information System / SILNAS’ Grand Design, ensuring laboratory data becomes a reliable, real-time component of the SATUSEHAT (Integrated Health Data) ecosystem. • Tier-Specific Needs: A one-size-fits-all system imposed without a thorough assessment will fail. This project is designed to understand and meet the vastly different needs of laboratories from Tier 1 (simple, offline-capable) to Tier 5 (complex, integrated). UNDP is providing technical assistance to the MoH for this strategic initiative. Based on the Grand Design of SILNAS (2023) and the mandate of the Director General of Public Health (HK.02.02/B/865/2022), as approved by the Global Fund, UNDP will facilitate the Ministry of Health to develop an Integrated National Health Laboratory Information System (SILNAS), under the C19RM grant funds. This system is a critical pillar in the digital transformation of Indonesia's health system, aiming to integrate and interconnect all health laboratories across the country with the National Health Information System (SIKN/Satu Sehat). The success of this critical national project hinges on robust technical architecture, advanced security protocols, and seamless integration of existing systems. To achieve these objectives, it requires an IT Assistant to support the MOH related to network and infrastructure engineer of SILNAS implementation. Duties and Responsibilities Scope of Work IT Assistant will be under the coordination of the IT Expert. S/he will be working in close collaboration with the IT Associate, APHL (as the TA support for development of SILNAS), and the (selected) local vendor who will be developing the SILNAS apps. Refer to this, the primary objectives for the IT Assistant for SILNAS are as follows. a) Sequencing technology operation, IT systems integration, hybrid network infrastructure management • To support configuration, and maintenance of cloud servers, ensuring optimal performance, security, and uptime for critical data generation processes. • To support cloud Server Administration and Cloud Infrastructure Management with a focus on AWS and GCP (refer to the infrastructure of cloud server provided by UNDP). • To support management of containerization and orchestration tools such as Docker and Kubernetes for SILNAS implementation. • To support management of the networking components and peripherals of the sequencing facility, including routers, switches, firewalls, and network cabling, to guarantee a stable and secure environment. • Support the team providing initial diagnose and resolve hardware, software, and network- related issues to minimize downtime and disruptions to data generation operations. • Support in monitoring server and network performance, identifying areas for improvement and implementing proactive measures to enhance efficiency and reliability. • Regularly update server software, firmware, and networking equipment to keep systems up-to-date with the latest security patches and enhancements. • Organize and maintain a digital repository of all project documentation, ensuring accessibility and accuracy of SILNAS implementation. • Assist the IT Expert in compiling, documenting, and managing all workshop outputs and project artifacts, in order to ensure distribution to all stakeholders • Maintain detailed documentation of IT systems, configurations, and procedures to ensure effective knowledge sharing and future troubleshooting. b) The incumbent of the position should avoid any kind of discriminatory behavior including gender discrimination and ensure that: • Human rights and gender equality is prioritized as an ethical principle within all actions. • Activities are designed and implemented in accordance with “Social and Environmental Standards of UNDP”. • Any kind of diversities based on ethnicity, age, sexual orientation, disability, religion, class, gender is respected within all implementations including data production. • Differentiated needs of women and men are considered. • Inclusive approach is reflected within all actions and implementations, in that sense an enabling and accessible setup in various senses such as disability gender language barrier is created. • Necessary arrangements to provide gender parity within all committees, meetings, trainings etc. introduced. Institutional Arrangement The direct supervisor of this activities is MOH Takel – PKP (under the Labkesmas unit), and the MOH Data and Information Center (Pusdatin). S/he will work closely with project team for SILNAS and FMTA project team – based in the MOH, and other projects in HEART cluster related to Global Fund (both for core and C19RM budget), operations units, and programme staff in the UNDP office, and should be able to provide technical assistance and advice regarding SILNAS related issues and to ensure adequate exchange of information, both with UNDP Country office and MOH program team. Competencies Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination Cross-Functional & Technical competencies (insert up to 7 competencies) Thematic Area Name Definition Business management Digital Awareness and Literacy Ability and inclination to rapidly adoptnew technologies, either through skillfully grasping theirusage or through understanding their impact and empowering othersto use themas needed Business management Working with Evidence and Data Ability to inspect, cleanse, transform and model datawith the goalof discovering useful information, informing conclusions and supporting decision-making Information Management & Technology Solutions Architecture Ability to design and manage an IT architecture, integrate of oneor more applications or services withina coherent andeffective IT architecture 2030 agenda- people Gender Gender mainstreaming Information Management & Technology Network, communication and Infrastructure Management Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT Information Management & Technology Project management Capacity to manageICT projects, usingIT methodologies and approaches such as agile deployment and/or waterfall system development methods Information Management & Technology Research and Development Following new technologies and technical trends, research the technologies that areapplicable and beneficial to the organization and develop the systems Required Skills and Experience Min. Academic Education Diploma degree or University/Bachelor Degree (is an advantage) in computer science, IT system, engineering or other equivalent fields . Min. years of relevant Work experience A minimum of 5 years (with Secondary education) or 2 years (with bachelor’s degree) of progressively responsible project experience is required (experience to work with the Digital Transformation Officers team at the MOH on Health Digitalization is more preferable). Required skills and competencies •Solid knowledge and practical experience in assisting project implementation (preferably in a software development context); •Strong interpersonal skills, communication, and ability to work in a team and solid networking coordination capacity; •Experience in providing logistical support for workshops or multi- day meetings, including to prepare reports of the workshops; •Excellent organizational and time-management skills, including able to deliver work as a team with a fast-moving deadline; •Strong attention to detail and accuracy in documentation; •Good interpersonal and communication skills; •Proficiency in MS Office Suite (Word, Excel, PowerPoint) and cloud storage (Google Drive, SharePoint); •Experience coordination with Government and/or UNDP supervisor/ colleagues. Desired additional skills and competencies •Proven experience with documentation management, any briefing/ minutes of meeting, and workshop/meetings documentation and reports, both in Bahasa and English; •Experience in Database Administrator/Mail Server Administrator /Network Administrator/Network Monitoring/IT Security •Experience includes IT security operations and management (ex: vulnerability management/ IT security incident response management. •Experience supporting Agile/Scrum sprint design workshops or similar project planning activities •Experience handling server infrastructure, including hardware, operating systems (Windows Server, Linux), virtualization (VMware, Hyper-V), and cloud (AWS / GCP). •Familiarity with project management software (e.g., Jira, Trello, Asana) is a strong advantage; •Experience working with different operating systems, such as Windows, macOS, Linux, etc. •Experience includes Cloud Infrastructure Management using AWS/ GCP/ VMWare/ ESXi. •Experience and basic understanding of local area networks (LANs), wide area networks (WANs), routers, switches, and IP addressing. •Experience includes management of diverse databases using SQL databases (ex: MySQ or PostgreSQL) and NoSQL database (ex: MongoDB) •Experience includes configuration and management of routers, switches, and firewalls using Fortinet/ Cisco ASA/ Mikrotik/ VLAN/ VPN •Experience includes Network Monitoring using Nagios/ Cacti/ PRTG/ Munin Required Language(s) English and Bahasa Indonesia working level) Professional Certificates : N/A Equal opportunity As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all. Sexual harassment, exploitation, and abuse of authority UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. Right to select multiple candidates UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Scam alert UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

Responsibilities

The IT Assistant will support the configuration and maintenance of cloud servers, manage networking components, and assist in troubleshooting hardware and software issues. They will also document project outputs and maintain a digital repository of project documentation.