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IT Assistant at ORTHOCINCY
Edgewood, Kentucky, United States -
Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Hardware Support, Software Support, Desktop Support, Helpdesk Support, Customer Service, Imaging, Troubleshooting, Operating Systems, Diagnostic Utilities, Organization, Problem Solving, Communication, Interpersonal Skills, Adaptability

Industry

Medical Practices

Description
Description General Summary: Provide hardware and software user and desktop support including computer, phone, printing, and scanning support. Monitor and respond in a timely manner to helpdesk support requests. Essential Job Functions: Provide hardware and software desktop support, both in person and remotely for all locations. Provide customer service and answer questions to resolve issues for employees in person, via telephone and help desk tickets. Perform desktop/laptop imaging. Perform other duties that may be necessary. Requirements Education/Experience: Associates Degree in Information Systems or related field. Other Requirements: Schedules will change as department needs change. Travel as needed Performance Requirements: Knowledge: Knowledge of operating systems, word processing, database applications, spreadsheet applications, e-mail applications, and diagnostic utilities. Knowledge of troubleshooting and operating computer equipment, servers, switches, and networks. Knowledge of customer service related concepts. Knowledge of HIPAA and OSHA regulations. Skills: Skill in organizing tasks. Skill in using customer service skills. Skill in problem solving. Excellent adaptability skills. Abilities: Ability to communicate effectively in user friendly terms both orally and in writing. Ability to be a team player with effective interpersonal skills. Ability to solve problems and work independently.
Responsibilities
The primary role involves providing comprehensive hardware and software user and desktop support, covering computers, phones, printing, and scanning across all locations. This includes monitoring and responding to helpdesk support requests and performing desktop/laptop imaging.