OVERVIEW

Veetee is a global ambient foods and rice company, a major supplier to retailers, wholesalers, and other food manufacturing businesses. We have two factories and three warehouses in Rochester, Kent, one manufacturing site and corporate office in India, and a Sales & Distribution team in the USA.

REQUIREMENTS:

• A strong team player with the ability to work independently when necessary.
• A keen interest in IT and staying up to date with the latest trends in technology.
• Ability to manage multiple tasks and prioritise effectively.
• Professional, courteous, and adaptable, with a proactive approach to IT challenges.
• Strong interpersonal skills. Ability to communicate effectively with colleagues of all levels, external suppliers and clients.
• Motivated, with a creative approach to problem-solving and a keen eye for detail.
• 3 GCSEs or equivalent including Maths and English.

• Providing technical support to colleagues, both remotely and on-site, resolving IT issues efficiently and professionally.
• Responding to incoming support requests in person, over the telephone, and via the firm’s IT helpdesk.
• Troubleshooting hardware and software issues across a range of devices including laptops, desktops, printers, and mobile devices.
• Assisting with the installation, configuration and maintenance of software applications, operating systems, and hardware systems.
• Maintaining accurate records of IT issues and resolutions in the IT helpdesk.
• Providing training and guidance to colleagues on IT best practices and use of software systems.
• Monitoring the email quarantine system.
• Liaising with external IT providers to resolve issues where necessary.
• Assisting with user account management and system security tasks as required.
• Documenting IT processes and maintaining accurate inventory records.
• Working with the IT Manager to ensure the smooth and secure running of all IT systems and equipment.