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IT Associate at Diagnostic Solutions Laboratory

Alpharetta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Desk Side Support, User Account Management, Security Group Management, Access Control, Asset Control, Hardware Lifecycle Management, Network Security, Physical Security, Technical Troubleshooting, Inventory Management

Industry

Biotechnology Research

Description

Job Title: Part Time IT Associate Location: Diagnostic Solutions Laboratory Department: IT/IS Reports To: IT Coordinator Job Summary: We are seeking a Part Time IT Associate to support our team with Tier 1 and Tier 2 Help Desk and Desk Side Support. The ideal candidate will be proactive, willing to learn, and actively seeking to improve themselves, the team, and the company. Weekly hours will not routinely exceed 30 hours per week and will most likely be 24 hours per week / 48 hours per pay period. Key Responsibilities: * Desk Side Assistance:Provide hands-on support to users, addressing technical issues and ensuring optimal computer and peripheral functionality. * User Account Management:Create, modify, and delete user accounts for the network and specialty software, ensuring appropriate access levels. * Security Group Management:Add, modify, and remove users from security groups to maintain compliance with company policies. * Access Control:Create access badges and review campus access control systems as needed to enhance security. * Asset Control:Maintain asset control spreadsheets to track hardware and software inventory. * Hardware Lifecycle Management:Assist in the phased replacement of hardware and track life cycle statuses. * Security Participation:Engage in network and physical security initiatives, contributing to the overall safety of our IT environment. * Continuing Education:Participate in continuing education for new technologies, changes to technologies used by, or evaluate use case for Diagnostic Solutions Lab. Make recommendations for or against use based on company growth, process change, efficiency, or financial gain.

Responsibilities

The IT Associate will provide Tier 1 and Tier 2 help desk and desk side support to ensure optimal hardware and software functionality. Responsibilities also include managing user accounts, security groups, access control, and maintaining hardware inventory.