REQUIREMENTS

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Strong understanding of computer hardware, software, and network troubleshooting.
• Familiarity with network fundamentals and basic network device configuration.
• Experience or working knowledge of Sophos Firewall and ESET Antivirus is a plus.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to document technical processes clearly.
• Ability to manage multiple tasks and prioritize effectively.

PREFERRED QUALIFICATIONS

• Relevant certifications such as CompTIA A+, Network+, or similar.
• 1-2 years of experience in IT support, system administration, or help desk roles.
• Experience using remote desktop support tools (e.g., AnyDesk, AnyViewer) is beneficial.
• Exposure to cloud services or virtual environments is an advantage.
• Basic scripting or automation knowledge is a plus.
  Job Types: Full-time, Permanent
  Pay: Php19,000.00 - Php21,000.00 per month

Benefits:

• Company events
• Discounted lunch
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Performance bonus

Application Question(s):

• Are you fully vaccinated against COVID-19? If not, why?

Education:

• Bachelor’s (Preferred)

Experience:

• IT Associate: 2 years (Preferred)

Willingness to travel:

• 100% (Preferred)

Application Deadline: 06/10/202

ABOUT THE ROLE

We are looking for a detail-oriented and proactive IT Associate to join our growing team. This role involves providing technical support, maintaining system functionality, and assisting with network and security operations. The ideal candidate has a strong foundational understanding of IT systems, enjoys solving problems, and is eager to grow in a hands-on environment.

RESPONSIBILITIES

• Diagnose and resolve hardware, software, and network-related issues.
• Provide technical support to employees both remotely and in-person.
• Assist in monitoring and maintaining the company’s IT infrastructure.
• Perform regular system updates, backups, and security patching.
• Support the configuration and maintenance of network devices (e.g., routers, switches).
• Monitor and help manage cybersecurity tools such as Sophos Firewall and ESET Antivirus.
• Respond to user inquiries, offer technical guidance, and deliver clear communication on issues.
• Create and maintain technical documentation (e.g., system configurations, troubleshooting steps).
• Assist in IT-related projects and the implementation of new systems or tools.