IT Associate I at UBER FREIGHT US LLC

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Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tier 1 Technical Support, Hardware Troubleshooting, Software Troubleshooting, Connectivity Issues, Device Provisioning, Laptop Configuration, Account Setup, ITSM System, Google Workspace, Microsoft Environments, Asset Inventory, Problem-Solving, Customer Service, Onboarding/Offboarding, Ticket Management, Issue Escalation

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Job Title: IT Associate I – End User Computing Location: On-site – Monterrey, Nuevo Leon Reports to: IT Manager Level: Entry Level Req ID: 2149 About the role We are looking for an enthusiastic and service-oriented IT Associate I to join our End User Computing team. This is an entry-level, on-site role focused on providing hands-on technical support, device provisioning, and day-to-day IT operations for internal users. The ideal candidate is proactive, analytical, and comfortable troubleshooting a wide range of technical issues while delivering excellent customer service. Key Responsibilities Provide Tier 1 technical support for hardware, software, and connectivity issues Prepare, configure, and deploy laptops, peripherals, and accounts for new hires Support onboarding and offboarding processes Manage and resolve tickets within defined SLAs using the ITSM system Troubleshoot Google Workspace tools and collaborate on the migration from Microsoft environments Maintain asset inventory and equipment tracking Escalate complex issues when needed and document solutions Support onsite users and coordinate with remote sites when required Required Qualifications Bachelor’s degree in Systems Engineering, IT, Computer Science, or related field (or equivalent experience) Basic to intermediate English proficiency Knowledge of Google Workspace (Gmail, Drive, Docs, Admin basics) Familiarity with Microsoft environments (Windows, O365) Strong analytical and problem-solving skills Customer-service mindset and clear communication Ability to work on-site full-time Nice to Have Experience with Jira / Jira Service Management (JSM) Familiarity with JumpCloud Experience with Microsoft Intune or other device management tools Previous internship or help desk experience (1 year experience) What We Offer Hands-on experience across multiple IT areas Exposure to modern workplace technologies and migrations Growth and learning opportunities Collaborative and supportive team environment About Uber Freight Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. This enables customers to identify issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 out of every 3 Fortune 500 shippers in North America and manages more than $17 billion in freight. Aviso de Privacidad para Candidatos EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal history, in accordance with legal requirements.

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Responsibilities

This entry-level role focuses on providing hands-on Tier 1 technical support for hardware, software, and connectivity issues for internal users. Key duties include preparing and deploying devices, managing support tickets within SLAs, and troubleshooting Google Workspace tools.