• Manage IT assets and peripherals.
• Installing, testing, and/or upgrade operating systems and/or applications.
• Submitting status reports to Team Leads and/or Delivery Manager.
• Facilitate restoration of service within the prescribed Service Level Agreement (SLA) on each Incident
• Escalating incident tickets that cannot be resolved to upper- level support
• Performing routine AV equipment checks on conference rooms to ensure usability and readiness.
• Participating in system upgrade activities.

Qualification:

• Must be a graduate of any 4-years IT related course.
• Must have strong background in IT hardware troubleshooting.
• Good communication skill & interpersonal skills.
• Knowledgeable in ticketing tool and remote applications.
• Must be willing to work on a morning and graveyard shift.
• Must be amenable to work in Gateway Business Park, Jalavera, General Trias, Cavite.

Job Type: Fixed term
Contract length: 12 months

Benefits:

• Company events
• Health insurance
• Opportunities for promotion

Schedule:

• Overtime
• Rotational shift

Supplemental Pay:

• 13th month salary
• Overtime pay

Application Question(s):

• Are you willing to work shifting schedule?

Education:

• Bachelor’s (Required)

Experience:

• Technical support: 1 year (Required)

Willingness to travel:

• 100% (Required)

Work Location: In perso

Please refer the Job description for details