KNOWLEDGE, SKILLS, AND ABILITIES

• Customer-service focus.
• Strong analytical and problem-solving skills.
• The ability to communicate technical information in an accessible manner to non-technical employees.
• Hands on computer hardware experience, ability to multitask and prioritize.
• Ability to handle stressful working situations.
• Good written and verbal communication skills are necessary.
• Basic knowledge of computer software (installation and troubleshooting).
• Working Knowledge of Office 365 Admin is a plus
• Working knowledge of MS Office (Word, Excel, and PowerPoint) required. Organizational and excellent Customer Service Skills are a must.
  Education / Experience – Minimum Associates degree or 2 years of IT experience troubleshooting hardware / software. Experience in Information Systems Management, Windows 10 and 11, Microsoft Office, Windows Server, and Active Directory. Preferred Network Plus, Solar Winds monitoring system and Web Helpdesk experience.
  While the salary range is typically between $43,650 - $58,200 annually, applicants are encouraged to share compensation expectations as part of the application process. Caddell honors prior experience, education, and qualifications of applicants in order to make attractive and competitive offers.
  Your career matters at Caddell, where there is a strong emphasis on the growth and development of every employee! We’re large enough to take on the most complex construction projects, but we know the contribution of each individual is the key to our success.
  Caddell Construction is an Equal Opportunity Employer and prohibits discrimination against veterans, individuals with disabilities, and other protected classes under applicable laws and regulations.

WHAT YOU WILL DO

• Primary Administrator for Helpdesk System and Ticket creation, prioritization, and assignment for home office and job sites.
• PC and smart phone setup and deployment; perform technical and operational support to users of desktop computers, laptops, and cell phones either by telephone or on-site for hardware and software packages.
• Provide user support for Microsoft Office software, printer, multifunction scanner, Audio / Visual technology support, and the following web/video conference systems: Cisco Webex, Zoom, and Microsoft Teams.
• User creation and deletion.
• Manage IT Inventory, Invoicing, and IT asset procurement.
• Perform software license management, renewal, notification, and invoicing.
• Install, repair, and troubleshoot minor issues with hardware, software, and peripheral equipment.
• Perform periodic performance reporting to support capacity
• Research and recommend innovative, and where possible, improved usage of technology for company
• Report cyber security incidents to management and IT staff.
• Performs additional duties per supervisor’s direction.
• Working Conditions– Full time, office setting. 15-20% travel to project sites. Occasional after-hours coverage may be required for technical support. Ability to lift 50 or more pounds, crawling, kneeling, and crouching. Work near other people, but have a few feet of space separating self from others.
• Reporting Structure – Reports directly to Director of Information Technology.