ABOUT THE ROLE

We are seeking a proactive and customer-focused IT/AV First Line Support professional to join our IT Services (ITS) Team. In this vital role, you will be the first point of contact for IT and AV-related support requests across the organisation. You will play a key part in ensuring our staff and students can work effectively by resolving issues, escalating when necessary, and contributing to the smooth running of IT and AV systems.

KEY RESPONSIBILITIES ARE (BUT NOT LIMITED TO):

• IT Service Delivery
• Deliver support for IT and AV services across LSTM Main Activities
• Install, configure, and troubleshoot IT and AV equipment.
• Install and troubleshoot a broad range of business software, including Teams and the Microsoft Office Suite; administering and provisioning Microsoft 365 accounts
• Communicate clearly with staff and students and assist in resolving IT and AV issues.
• Provide individual IT support to staff when requested through the Service Desk

Responding to Change

• Contribute towards project plans for activities, undertake workstream activities and liaise with peer and supervisory team members
• Assist with the implementation of major developments and projects undertaken by the IT Services department.
• Advise colleagues on potential uses of existing and new technologies
• Work flexibly to the needs of IT Services - this may include occasional out of hours working.