Job Description:
AXA Partners is seeking a skilled IT Business Analyst to join our dynamic UK&I IT team. This pivotal role offers an opportunity to help shape digital solutions that enhance customer experience and operational efficiency across our Redhill and Athlone sites.

TECHNICAL/ FUNCTIONAL KNOWLEDGE, SKILLS AND ABILITIES

• Thorough knowledge of development lifecycles and strong experience of initial stages of lifecycles (e.g. concept scopes and high-level requirements)
• Familiar with visual models that support analysis, such as workflow diagrams or wireframe prototypes, strong facilitation, communication, listening, coaching and presentation skills
• Strong understanding of and capability to analyse business needs and produce accurate documentation

EDUCATION, PROFESSIONAL QUALIFICATIONS AND EXPERIENCE

• Previous IT experience and previous relevant business analysis experience supported by IT related qualification
• Experience working in a similar global IT environment
• Capacity to adapt quickly to changes and learn in all circumstances
• Must be a team player and able to work collaboratively with others and leverage their skills
  As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
  What we offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive Salary up to 45k DOE
• 22 days rising to a maximum of 27 days (based on a 5 day week)
• Retail Discounts
• Private Medical Cover
• Company Shareplan /Scheme & Loan
• Cycle2Work Scheme
• Discounted Home Insurance
• Employee Assistance Scheme
• Dr@Hand
• Discounted Gym Membership
• Thrive (free mental health app)
• Free Financial Education/Pension Seminars

To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa
Who we are:
We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

ABOUT THE ROLE

As an IT Business Analyst, you will support the team in analyzing business needs and helping shape digital solutions. You will work closely with stakeholders and technical teams to understand requirements, assist in process improvements, and contribute to the delivery of innovative applications. This is an ideal role for someone eager to build a career in business analysis within a global organization.

WHAT YOU’LL BE DOING:

• Conduct comprehensive options analysis, assess feasibility, and evaluate operational impact to support strategic decision-making
• Help ensure solutions align with business requirements, user needs, and regulatory standards such as GDPR and PCI
• Lead and model key elements of the business, translating complex needs into clear technical requirements
• Identify opportunities to improve business performance, designing and prioritizing changes to enhance operations and services
• Support the implementation of business improvements, providing guidance throughout project lifecycles
• Analyze and validate requirements through workshops, interviews, and documentation, challenging assumptions to ensure clarity and completeness
• Manage stakeholder relationships, communicating effectively to clarify needs, expectations, and project impacts
• Support agile ways of working, using tools like Azure Boards to track progress and measure outcomes
• Contribute to business case development, quantifying potential benefits and operational impacts
• Ensure alignment of system and process changes with regulatory and organizational standards
• Review and sign off project strategies, plans, and results to ensure delivery meets business objectives and customer satisfaction.