SKILLS & QUALIFICATIONS:

• Bachelor’s degree in Business, Business Administration, Information Technology, or a related field is preferred, but not required
• 2 years of experience in a business analyst, or similar role, preferably within software development or hospitality or service industry
• Must reside in California, Florida, Louisiana, New Jersey, Nevada, Pennsylvania, Texas, Ohio, Colorado, or Illinois.
• Strong analytical and problem-solving skills, with attention to detail
• Strong verbal and written communication and interpersonal skills
• Experience with product management tools such as Azure/DevOps, Jira, or similar.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Experience with real estate or property management software systems
• Familiarity with Agile development methodologies

• Collaborate with stakeholders to identify, analyze, and resolve complex issues experienced by the business
• Develop a deep understanding of product domain expertise and application processes to effectively reproduce and diagnose business-reported issues
• Participate in Agile scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, to ensure alignment with development goals as required
• Provide guidance to the development team on implementing solutions to address bugs and resolve application issues effectively
• Act as a liaison between business users and technical teams to ensure solutions align with business needs and technical feasibility
• Support the validation and testing of implemented fixes and enhancements to ensure they meet acceptance criteria and resolve identified issues
• Document workflows, processes, and technical specifications to support the ongoing improvement and maintenance of the application(s)
• Analyze support-related data and generate reports to identify trends and opportunities for proactive issue resolution
• Continuously enhance knowledge of the application and its ecosystem to better support both business users and development teams.
• Engage and understand new technologies for property operations, like cyan and HODA and how these new technologies impact and relate to our Vendor Applications