QUALIFICATIONS REQUIRED:

• 3–5+ years of experience in a Business Analyst role, preferably within IT or retail environments
• Proven experience managing external relationships, working with clients, and understanding their business needs
• Strong understanding of IT systems, business process mapping, and data analysis in a customer-facing or retail context
• Excellent written and verbal communication skills, with the ability to translate complex technical information for non-technical external stakeholders
• Ability to work independently, manage multiple client relationships, and prioritize tasks effectively
• A proactive, solution-oriented mindset with a passion for technology and business transformation

PREFERRED EXPERIENCE:

• Experience with SAP systems and digital transformation projects for external clients in the retail sector
• Knowledge of the retail technology landscape, particularly in the areas of point-of-sale (POS) systems, inventory management, and customer relationship management (CRM) systems
• Experience leveraging data analytics to drive sales strategies and improve operational efficiency for external clients
• Exposure to e-commerce platforms and omnichannel retail solutions that enhance customer engagement and streamline sales operations for clients

ABOUT THE ROLE:

We are seeking a dynamic IT Business Analyst to join our Computers Department. This hybrid role is designed for someone who can bridge the gap between IT systems and business operations, working primarily with external stakeholders and clients, while also overseeing the sales performance of the department’s team.
You will be responsible for supporting IT initiatives that drive efficiencies and improve customer experiences across external operations, while also ensuring that the sales team engages effectively with clients and delivers high-level service and product knowledge.
As an IT Business Analyst, you will collaborate closely with external partners to gather requirements, analyze data, and support the implementation of IT systems that align with business goals. Additionally, you will drive sales performance, ensuring that external relationships are strengthened and customer expectations are exceeded.