IT Business Analyst I

at  ETC

ETC is seeking an IT Business Analyst to join our IT Enterprise Applications team in Middleton, WI! This office-based position will serve as the primary liaison between our IT department and business users, providing essential support for our enterprise applications across help desk operations and projects. Our ideal candidate will be a proactive self-starter who thrives on diverse challenges. Key responsibilities include stakeholder management, requirement elicitation, and adept problem-solving, coupled with a strong technical background in ERP systems and proficiency in SQL. If you are motivated by bridging the gap between technology and business needs while contributing to the success of enterprise-level projects, we encourage you to apply!
At ETC you’ll be working in a casual, welcoming environment where you’ll be part of a 100% employee-owned organization and be able to have a direct impact on the future of ETC! You’ll also have generous Paid Time Off, Health, Vision and Dental coverage on your first day, company match 401K in addition to the Employee Stock Ownership Plan (ESOP).
If this position is of interest to you please apply today. If you have any questions about this position or the recruitment process please contact Katie Barreau at 608.824.5329 or via email to Katie.Barreau@etcconnect.com

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or 8 years of comparable business experience in increasingly responsible positions in the related discipline
• All levels of job-related experience will be considered
• Knowledge of project management, business analytics and testing strategies
• Knowledge of corporate applications, computer hardware, operating systems, applications and desktop environments
• Excellent customer service, conflict resolution, and follow-up skills
• Ability to solve difficult problems and interdependency issues between complex business systems
• Extensive troubleshooting and problem-solving skills
• Flexibility with time constraints

• Maintain consistent communication with business units regarding IT products and services
• Facilitate negotiation of priorities between business units, IT management, and technical staff
• Gather and verify requirements for project initiatives, enhancement requests, and problem resolution
• Communicate business requirements to technical staff and facilitate conflict resolution
• Create and execute test plans
• Provide project management and analysis services
• Create, update, and deliver documentation and training for IT products and services
• Ensure timely resolution of second-level help desk cases
• Adhere to corporate, departmental, and team policies and procedures
• Participate in IT response to emergency incidents
• Participate as a member of the IT Business Analyst Team
• Participate on project teams as a Business Analyst and/or Project Manager
• Communicate service-impacting issues to Senior Business Analyst, IT Management and/or the IT Help Desk
• Application user account administration
• Application development, configuration, and system administration
• Other duties as assigned
• Special projects and requests are completed in a timely and positive fashion