ABOUT US…

Successfully operating for over 30 years, we are the premier Real Estate Agents for inner city apartment living in Melbourne, offering a full service delivery of sales, leasing, property management, owners corporation and insurance. Our culture of innovation and collaboration provides the ideal platform for you to develop your skills and take your career to the next level.

SOUNDS INTERESTING? SKILLS AND COMPETENCIES

Five plus (5+) years experience operating in a similar Business Analyst, Solution implementation / IT Consulting role

• Demonstrated Experience in planning, configuring, implementing and supporting the Microsoft 365 platform, including Microsoft Dynamics CRM / Business Central (Finance), Power Platform, SharePoint Online and Teams.
• Knowledge and experience working with Microsoft 365 document Security (Information Protection and Compliance Management), user roles and permissions
• Knowledge and use of formal and structured business analysis methodologies.
• Outstanding customer service along with excellent communication skills (written, oral and interpersonal) to effectively liaise with internal and external clients to understand business requirements
• Excellent organisational skills, high attention to detail and the ability to multi-task and prioritise workloads
• Ability to work autonomously as well as part of a team
• Experience in the Real Estate / Property Development industry is desirable, but not essential.
• ITIL compliant call logging tool experience and operating within ITIL service management processes.
• Relevant IT tertiary qualification in Computer Science, IT Engineering or IT Business Computing or extensive experience in a similar business analysis role.
• ITIL Foundation certificate preferred

KEY RESPONSIBILITIES WILL INCLUDE:

• Undertake analyses of business requirements and use this information to scope projects and improve business performance and the customer experience.
• Document and present business requirements and solutions to business and customer stakeholders.
• Review business workflows, processes and polices, while helping to establish and implement new ways of doing business that improve operational performance using the Group’s existing and/or new systems and technologies (e.g. Microsoft Dynamics CRM / Business Central, Power Platform, SharePoint, Azure data analytics).
• Assist the Business and IT with implementing enterprise wide business systems including Microsoft Dynamics CRM and Business Central.
• Document business processes (‘as is and to be’ flow charts) and the customer journey using business analysis methodologies.
• Document and clearly communicate functional and technical requirements with internal / external IT resources.

Assist with the facilitation and delivery of user training.

• Assist where required the CIO and Project Managers with all phases of the Project and Software Development Life Cycle (SDLC).
• Provide update reports on a regular basis to CIO, Project Website (SharePoint - IT Projects Register) and other IT and Business stakeholders on all related projects and initiatives.
• Ensure the business understands and utilises new and existing systems and technologies.
• Ensure existing business processes remain efficient and effective through continuous business process improvements and re-engineering.
• Work with End-users, Internal IT, Suppliers and Customers to automate repetitive tasks that are currently being performed manually.
• Provide second level solution support as required including application configuration, generating scripts / codes, unit testing, data extraction and security configuration.
• Any other duties that may be reasonably requested from time to time

Five plus (5+) years experience operating in a similar Business Analyst, Solution implementation / IT Consulting role

• Demonstrated Experience in planning, configuring, implementing and supporting the Microsoft 365 platform, including Microsoft Dynamics CRM / Business Central (Finance), Power Platform, SharePoint Online and Teams.
• Knowledge and experience working with Microsoft 365 document Security (Information Protection and Compliance Management), user roles and permissions
• Knowledge and use of formal and structured business analysis methodologies.
• Outstanding customer service along with excellent communication skills (written, oral and interpersonal) to effectively liaise with internal and external clients to understand business requirements
• Excellent organisational skills, high attention to detail and the ability to multi-task and prioritise workloads
• Ability to work autonomously as well as part of a team
• Experience in the Real Estate / Property Development industry is desirable, but not essential.
• ITIL compliant call logging tool experience and operating within ITIL service management processes.
• Relevant IT tertiary qualification in Computer Science, IT Engineering or IT Business Computing or extensive experience in a similar business analysis role.
• ITIL Foundation certificate preferre