Overview:
Are you passionate about making a real impact in the homebuying journey? At Tri Pointe Solutions, the financial services affiliate of Tri Pointe Homes, we’re redefining what it means to purchase a home. Our dynamic team is driven by innovation, collaboration, and a shared commitment to excellence. We offer a comprehensive suite of services—including mortgage, title, escrow, homeowner’s and title insurance—all integrated under one roof to create a seamless, high-quality lending experience for our borrowers. If you’re ready to be part of a forward-thinking company that’s shaping the future of the industry, apply to join our outstanding team.

POSITION SUMMARY:

Lead the implementation of mortgage system enhancements including gathering and documenting system requirements to facilitate development, testing, and training. Work closely with business leaders, users, and training team to ensure the enhancements are well communicated, documented, and working satisfactorily.

QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Business Administration, or a related field
• 4 or more years of IT experience in the mortgage industry
• 3-5 years of Encompass (LOS) Admin Experience
• Encompass Admin Certification preferred

SKILLS:

• Advanced knowledge of Encompass (Loan Origination System)
• Advanced knowledge of MS Excel, Word, Powerpoint and Visio
• Demonstrated knowledge of project management tools, Asana preferred
• Proven project management skills with ability to work under tight deadlines in a high volume environment
• Excellent written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders
• Strong analytical and problem-solving skills with the ability to translate complex business requirements into technical solutions
• Demonstrated interpersonal and change management skills
• Excellent documentation and organizational skills

PHYSICAL REQUIREMENTS:

• Less than 10% travel
• Sedentary for extended periods, 4 or more hours
• Use of fine motor skills for tasks requiring precision such as typing
• Use of hands/fingers to handle objects
• Visual acuity for detailed computer work
• Hearing ability to communicate via phone/video calls

• Collaborate with business leaders to understand business needs, gather detailed requirements, and build documentation for mortgage system enhancements.
• Manage relationships with 3rd party development team to provide the parameters to build enhancements within mortgage system (UAT Environment)
• Manage projects from inception through completion, including planning, resource allocation, timeline management, and status reporting, ensuring projects are delivered on time, within scope, and within budget.
• Facilitate effective communication between business leaders and external developers. Conduct regular meetings to update stakeholders on project status, issues, and solutions.
• Prepare Test Scripts and work with users for UAT to test, validate, and document system enhancements.
• Work with training team to develop and deliver training programs and job aides for end-users. Create and maintain comprehensive documentation, including business process flows, system configuration guides, and user manuals.
• Develop and maintain reports to provide insights into system usage and performance.