Lead the design and delivery of end-to-end diagnostic approaches, defining review scope, methodology, evidence requirements, and quality standards.
Apply Lean Six Sigma or comparable methodologies to analyze workflow performance, throughput variation, and root causes of inefficiency, rework, or delays.
Direct process mapping, file reviews, and quantitative/qualitative data analysis while supervising and guiding the Improvement Specialist.
Facilitate workshops, interviews, and review sessions with operational teams and subject matter experts to validate evidence and test findings.
Synthesize complex analysis to develop practical, prioritized, and implementation-ready recommendations and improvement roadmaps.
Prepare and present authoritative, high-quality executive reports, presentations, and advice to senior leadership.
Ensure all diagnostic review activities adhere to QRIDA governance, privacy, confidentiality, and risk management standards.
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