IT Business Analyst at Scoot

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Strategy, User Experience, Agile Methodologies, Stakeholder Management, UX/UI Design, User Research, Data Analysis, Product Development, Customer Engagement, Performance Monitoring, Booking Management, Ancillary Services, Cross-Functional Collaboration, Communication, Feedback Gathering, Industry Trends

Industry

Airlines and Aviation

Description

Summary From designing customer engagement channels to offering personalized experiences, our Digital Experience team boosts customer satisfaction by creating seamless user journeys across our web and mobile platforms 📱. As the Product Owner for Scoot Post Booking, you will take charge of enhancing the post-booking experience for our passengers. From managing their bookings to adding ancillaries, you’ll ensure that every interaction post-purchase is smooth, intuitive, and delightful. If you’re passionate about creating user-centric digital solutions and driving impactful changes, this role is for you! 🚀 Job Description Key Responsibilities Product Strategy and Roadmap Define and own the vision, strategy, and roadmap for post-booking digital products. Collaborate with stakeholders to align product goals with business objectives. Prioritize features and enhancements based on customer needs and business impact. User Experience and Design Work closely with UX/UI designers to create intuitive and user-friendly interfaces. Conduct user research and gather feedback to continuously improve the post-booking experience. Ensure seamless integration of ancillary services and booking management features. Agile Product Development Lead the product development lifecycle, from ideation to launch, using Agile methodologies. Write clear and actionable user stories, acceptance criteria, and product requirements. Collaborate with cross-functional teams, including developers, QA, and marketing, to deliver high-quality products. Performance Monitoring and Optimization Analyze product performance metrics and customer feedback to identify areas for improvement. Implement data-driven solutions to enhance user engagement and satisfaction. Stay updated on industry trends and competitor offerings to maintain a competitive edge. Stakeholder Management Act as the primary point of contact for all post-booking product-related matters. Communicate product updates, progress, and challenges to stakeholders effectively. Foster strong relationships with internal teams and external partners. Scoot took to the skies in June 2012 as a subsidiary of Singapore Airlines (SIA). Defined by our unique "Scootitude" – a passion for travel, connecting people and cultures, and pushing boundaries, we're committed to transforming the travel experience continuing our legacy as an award-winning low-cost carrier. Now, it's your turn! To fly high, Scoot is powered by a vibrant team of individuals from diverse backgrounds, driven by our mission to make travel accessible and memorable. If you're ready to innovate, create change, and embark on an adventure of a lifetime, join us and start building your career with Scoot today!

Responsibilities

The IT Business Analyst will define and own the vision, strategy, and roadmap for post-booking digital products, ensuring a smooth and intuitive user experience. They will lead the product development lifecycle using Agile methodologies and collaborate with cross-functional teams to deliver high-quality products.