IT Business & Applications Specialist at American Federation of Musicians & Employers’ Pension Fund

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Software Testing, Custom Application Development, Office 365, Microsoft Active Directory, Communication Skills, Problem Analysis, Project Management, Training Development, Stakeholder Collaboration, Process Improvement, Troubleshooting, Documentation, Integration Support, Team Participation, Industry Knowledge

Industry

Non-profit Organizations

Description

Overview: The IT department supports all business applications for the AFM & EPF. The IT Business & Applications Specialist analyzes the business functions that are supported using custom developed software and collaborates with stakeholders to document enhancement requests, create and develop training and guidance for proprietary and third-party applications. This role also participates in in-office and virtual support for employees. Job Description Custom Application Development & Training Develop process and protocol for continuously improving in-house and third-party applications Document processes and make suggestions for improvements or automation Work directly with staff and vendors to aide in the integration, usage, and support of applications Manage workflow of requests from Fund staff for programming or design changes to proprietary custom application to developers Manage and oversee the timely completion of all work requests and track process from ticket open to ticket closure Business Analysis & Testing Perform complex problem analysis and resolution Test new proprietary custom application releases and developments Report analyzed testing results to Software Developers/Programmers and recommend changes or actions Manage overall systems testing and troubleshooting General Assist Director of IT with their workload and aide in project management Participate in all in-office and remote desktop staff support functions Actively participate in team meetings and design discussions Work independently on all levels up to and including moderately complex activities Maintain knowledge of industry trends, directions, and technologies Other duties or special projects as assigned Qualifications Required: Bachelor’s degree in computer science or related discipline; master’s degree is a plus 2 – 4 years of work experience supervising small IT teams and processes 1 – 3 years (beginner to intermediate) experience testing software/business analysis Intermediate to expert knowledge of Office 365 (Admin), Microsoft Active Directory, Custom Software development Excellent communications skills, both oral and written #LI-Hybrid

Responsibilities

The IT Business & Applications Specialist analyzes business functions supported by custom software and collaborates with stakeholders for enhancements. This role includes managing application requests, testing software, and providing training and support.