WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

TECHNICAL SKILLS (ADVANTAGE)

• Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role
• SAP BASIS – Strong Knowledge and Hands on experience of Technical Planning, Installations, Upgrades, Maintenance etc.,
• Technically fluent in Databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA ) administration, Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)
• Experience in Performance tuning, Technical reviews and Audits
• Knowledge of High Availability/Disaster Recovery Strategy
• Knowledge of SAP Technologies; e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services.

PERSONAL SKILLS

• Experience in communication with customers and managing expectations
• Strong customer focus and service minded
• Strong communication and networking skills
• Good analytical and solution oriented thinking
• Good team player and ability to work effectively in international and virtual teams
• Continually develop SAP solution core skills and business knowledge based on accumulated experience;
• Able to provide knowledge transfer from certain technology areas
• Proactive in learning and highly self-motivated
• Proficiency in written and spoken English
  

  SAPECSCareers

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

SUMMERY AND ROLE INFORMATION

As an IT Business Services Associate Consultant, you will:

• Work in shifts which may include weekends or public holidays as required by the project
• Deliver 1st and 2nd level support consulting services
• Be in direct contact with the customer via phone, email or ticketing system
• Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes
• Operate SAP technology based system landscapes to achieve ambitious SLA requirements
• Work in alignment with the company procedures to ensure an efficient and quality service
• Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
• Create and implement change request documentation

EXPERIENCE / ROLE REQUIREMENTS

• Bachelor or Master Degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
• Certification in SAP BASIS is an advantage (if not, should be able to complete the certification)
• Knowledge of enterprise-level applications and understanding of Global Delivery model