Location: Oakdale, South Wales (with regular travel to other UK sites Aberbeeg and Blaina)
Hours: Full-time - 39 hours per week
Days: Monday to Thursday: 8:00am – 5:00pm * Friday: 8:00am – 1:00pm
Reporting to: Finance and HR Director
About the role:
We’re looking for a proactive and forward-thinking IT & Business Systems Lead to coordinate our internal IT operations and support the development of systems across the business. This is a key role in a growing company, focused on ensuring day-to-day IT continuity, delivering improvement projects, and supporting the alignment of technology with operational needs.
Key Responsibilities

Leadership & Coordination

• Provide day-to-day oversight for a small internal team (Business Systems Analyst and 1st Line Support) * Act as the primary contact for our external IT support provider * Support the development of IT and business systems strategies
• Oversee internal helpdesk activity and ensure timely resolution of IT issues * Coordinate IT onboarding/offboarding and user access across systems * Maintain GDPR compliance and manage routine IT risk
• Identify and deliver system improvements, integrations, and process automation * Collaborate with department heads to understand operational needs and propose solutions * Support implementation of new tools and practices that drive efficiency
• Coordinate delivery of small-to-medium-scale IT and systems projects * Track and manage software licensing, hardware lifecycle, and IT budgeting * Assist with vendor communication and support procurement processes
• Stay informed of relevant technology trends * Evaluate new tools and make recommendations to support ongoing business improvement

Person Specification:

Essential

• Minimum of 5 years’ experience in a business systems, IT support, or analyst role within a fast-paced environment * Experience supervising or coordinating a small team
• Strong understanding of IT infrastructure, systems integration, and user support * Hands-on experience managing outsourced IT providers
• Track record of delivering improvement projects or systems changes
• Strong interpersonal and communication skills * Analytical, organised, and proactive with a logical approach to problem-solving
• Full UK driving licence and valid passport, with flexibility to travel between UK sites.

Desirable

• Degree or equivalent qualification in Computing, Information Systems, or a related field
• Background in manufacturing, engineering, or multi-site environments
• Experience with ERP systems, business intelligence tools, or cloud-based platforms

Job Types: Full-time, Permanent
Pay: £38,000.00-£45,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Experience:

• IT and Business Systems: 5 years (preferred)
• Leadership: 3 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person
Reference ID: ITBSL

Please refer the Job description for details