IT Call Center Agent (Help Desk Technician) at AIDS Healthcare Foundation

Fort Lauderdale, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem Solving, Diagnosis, Evaluation, Escalation, Root Cause Analysis, Checklist Development, Procedure Recommendation, Hardware Support, Software Support, Peripheral Support, Desktop Support, Laptop Support, Mobile Device Support, Videoconferencing Equipment Support

Industry

Hospitals and Health Care

Description

WHO WE ARE AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation! Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees? If so, AIDS Healthcare Foundation is the place for you! Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them. AHF’s core values are: Patient-Centered Value Employees Respect for Diversity Nimble Fight for What’s Right Please review our Advocacy page for the latest news on how AHF is Fighting for What’s Right! Advocacy News. Benefits at AHF AHF offers comprehensive benefits to help our employees do and be their very best! These benefits are intended to enhance employee physical, financial, spiritual and professional health. YOUR CONTRIBUTION TO OUR SUCCESS! A IT Call Center Agent enhances the reputation of AHF by provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. Must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members. You will be a passionate advocate for our top initiatives. To be successful as a IT Call Center Agent, it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees. AHF has a collaborative organizational structure where staff are accountable to multiple leaders. The IT Call Center Agent will work as a part of a close-knit team to perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment. Licenses and Certifications: A+ Cerification required; Network+ Certification (preferred) AHF Commitment We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.

Responsibilities

The IT Call Center Agent provides front-line primary technical support to end users regarding hardware, software, and peripheral issues, while also responding to, documenting, and resolving service tickets according to Service Level Agreements (SLAs). They will perform root cause analysis, develop checklists for common problems, and recommend procedures for prevention.