WHAT IS IN IT FOR ME?

In addition to our competitive salaries, our colleagues also benefit from:

• Retail discounts- our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Holiday buy- colleagues can buy up to a week extra of annual leave each year
• Colleague recognition- we celebrate our colleague’s achievements both personally and professionally
• Enhanced family friendly policies- to help you feel fully supported during any significant life events.
• Colleague Dividend- We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Paid time for volunteering- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
• Give as you earn- helping you support charities which mean something to you.
• Healthcare Cashplan- your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
• Company Pension- you can access a company pension scheme with us as well as access to Pension wellbeing information.
• Life Assurance- after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
• Personalised learning and development- with easy access to a wide range of training programmes
• We’ve got you – our new colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
• iTrent Financial Wellbeing (Wagestream)- offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
• Workflex- all of our flexible working options in one place, including our 4 day working week / 9 day fortnight and hybrid working options.

To find out more about all of these plus many more reasons to join us at Central Co-op, please visit Rewards and benefits - Central Coop (careers.coop)
Everyone is welcome here We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process

WHAT WILL YOU BE DOING?

In this role, you will be responsible for all IT Change and Release, ensuring the effective delivery of change and release management throughout the lifecycle.
You’ll provide efficient technology solutions and services for our Members, Customers and Colleagues, by providing a best-in-class IT Service function.
As part of the change management process, you will be responsible for ensuring risks and impacts are managed and appropriately communicated to all stakeholders.
You will be helping to manage the approval process of all change activity to reduce risk to the availability, performance, security or compliance of IT services and systems impacted by change
You will run effective CAB (Change Approval Board) meetings where you will have the responsibility for the approval process of all change activity, ensuring changes are delivered to a high standard – managing change reviews to ensure continuous improvement is in place.
We are fully embracing the new office ways of working culture, so a mixture of both office (Lichfield) and home working is on offer.

HOW WILL I KNOW IF I AM RIGHT FOR THIS ROLE?

Ideally you will bring experience of working in a customer facing environment and be experienced in working on an IT Helpdesk/technical support team.
You will have strong communication and organisational skills as you ensure the effective co-ordination of changes and releases, ensuring strong stakeholder engagement.
You will not be afraid to effectively challenge changes that do not meet the requirement or may pose an unnecessary risk to the business.
Bringing experience in people/performance management and resource planning, you will have the ability to manage change within the team effectively.

You’ll demonstrate the ability to communicate in a professional and consistent manner to colleagues at all levels, as well as a passion for service excellence.

• Desirable Qualifications and Experience: ITIL Service Management (foundation) or ITIL Service Transition (desirable), 3rd party support engagement (desirable), experience of IT change process (desirable)