POSITION DESCRIPTION:

• Own, operate, and continuously improve the organization’s Change Management process (ITIL framework preferred)
• Assess, record, and track all changes to IT infrastructure, systems, and applications
• Facilitate Change Advisory Board (CAB) meetings, review change requests, evaluate risk, and ensure adequate testing and documentation
• Monitor the execution of changes and manage the change calendar to minimize business impact and downtime
• Ensure emergency changes are properly documented, assessed post-implementation, and lessons learned are integrated into future planning
• Provide guidance and training on change management procedures to technical teams and business stakeholders
• Plan, coordinate, and supervise releases of application and infrastructure updates across multiple environments (Dev, QA, Production)
• Work closely with DevOps, QA, Infrastructure, and Product teams to ensure smooth, timely, and auditable releases
• Maintain the master release schedule and proactively identify conflicts, dependencies, and resource needs
• Ensure all releases have the required documentation, back-out procedures, and approval records
• Track post-release issues and coordinate rapid response and communication
• Change requests (CRs) from IT teams, business units, vendors, and service providers
• Release candidate builds and associated documentation
• Risk assessments and impact analysis
• Change calendar and release schedule
• CAB input and approval records
• Regulatory and compliance requirements
• Serve as primary point of contact for all change and release-related communications
• Provide clear, timely updates to stakeholders, end-users, and leadership regarding upcoming changes and releases
• Coordinate with business units to minimize impact and maximize transparency

EDUCATION AND/OR TRAINING:

• Bachelor’s degree in Computer Science, Information Systems, or related technical field (or equivalent experience)
• ITIL v4 certification strongly preferred
• Change Management or Release Management tool certifications a plus
• PMP or Agile/Scrum certifications are a plus

RELEVANT WORK EXPERIENCE:

• 5+ years’ experience in IT Change and/or Release Management in a complex, regulated enterprise environment
• Demonstrated experience running CAB meetings and coordinating cross-functional teams
• Proven track record managing large-scale, high-stakes changes and releases with zero/minimal downtime
• Experience working in Agile and/or DevOps environments
  

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Please refer the Job description for details