IT Change Specialist at Westpac New Zealand

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Change Management, Service Operations, Change Governance, Risk Assessment, Control Practices, ITSM Platforms, Agile, DevOps, Automated Delivery Pipelines, Analytical Skills, Data Interpretation, CAB Forums, Readiness Reviews, Relationship Building, Communication Skills, Detail Focused

Industry

Banking

Description

Mō te Tūranga | About the Role Join our Technology Service Operations team and help deliver safe, resilient and well governed technology change across Westpac. You will play an important role in coordinating and assuring change activity across a wide technology landscape, supporting stability, continuity and strong business outcomes. You will manage the end-to-end change lifecycle, working closely with Release Specialists, engineering teams and service resilience functions. You will assess change, support planning, facilitate CAB forums and lead readiness reviews. You will also help drive continuous improvement by using insights and post implementation learning to uplift our change maturity. Ko tō mahi | What you will do In this role, you will: Manage and govern the end-to-end technology change process Coordinate assessment, approval and assurance across multiple platforms Facilitate CAB forums and change planning activities Partner with engineering and delivery teams to embed resilience by design Use data and insights to identify trends, risks and improvement opportunities Support maturity uplift of change practices across the organisation Contribute to predictable, safe and well controlled technology change delivery Nā tāu rourou | What you will bring At least 5 years of experience in IT change management, service operations or an ITSM related role Strong understanding of change governance, risk assessment and control practices Experience working with ITSM platforms such as ServiceNow or equivalent Good knowledge of Agile, DevOps and automated delivery pipelines Strong analytical skills with the ability to interpret data, insights and reporting Experience facilitating CAB forums, readiness reviews and engagement with technical teams Proven ability to build strong relationships with delivery teams, technical specialists and senior stakeholders Clear and confident communication skills, with the ability to provide guidance, challenge and support where needed A proactive and detail focused approach, with a commitment to resilience, quality and safe delivery of technology change Westpac Hei Wāhi Mahi | Working at Westpac In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including: 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best Additional purchased leave options up to 4 weeks per year Banking benefits, insurance discounts and superannuation scheme Growth and development – we provide opportunities for development and promote internal mobility Recognition - we recognise and reward our star performers School holiday subsidy - help you balance work and family during school holiday 2 Volunteer days per year Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 30 January 2026 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Responsibilities

The IT Change Specialist will manage and govern the end-to-end technology change process, coordinating assessment, approval, and assurance across multiple platforms. They will facilitate CAB forums and change planning activities while partnering with engineering and delivery teams to ensure resilience by design.