Roles and Responsibilities

As Chapter Lead Engineer in Global Workplace Services, you will:Act as the senior technical authority for Messaging, Automation, Copilot and M365 platform-management services.Define and maintain technical standards, engineering guardrails, operational practices and roadmap input across chapter services.Lead technical decision-making, architecture reviews and engineering standards across the chapter scope.Provide technical leadership during incidents, cyber events, supplier escalations, platform changes, risk reviews and audit activities.Architect enterprise-grade AI capabilities, including Copilot, GenAI agents, orchestration frameworks and agentic workflows.Advise executive stakeholders including CIO, CTO and CISO on workplace technology strategy and investments.Represent ING in strategic engagements with Microsoft engineering and product leadership.Ensure secure, reliable and compliant operation of Messaging services including Exchange, Fax and Compliance Archiving.Drive improvements in monitoring, reporting, incident response, problem management and platform observability.Lead development and operation of Azure DevOps runbooks and reusable automation capabilities.Ensure automation solutions are secure, auditable and aligned with engineering and operational-risk requirements.Lead platform configuration and governance for Microsoft 365 Copilot and Copilot Studio.Define operational controls for agent lifecycle management, access management, monitoring, auditability and platform support.Partner with Security, Risk, Compliance, Legal, Product and Engineering teams to support responsible AI adoption.Define enterprise controls for secure AI adoption, including DSPM, DLP, Information Protection, Insider Risk Management and AI governance.Own risk management across the M365 platform scope, ensuring risks are identified, assessed, mitigated and tracked.Support audit, compliance, continuity, cyber resilience and third-party risk-management activities.Contribute to vendor-management processes, service reviews and supplier performance management.Coach engineers and provide hands-on support for complex platform-management, automation and operational challenges.Drive engineering excellence, operational simplification and continuous improvement across chapter services.Perform target setting, development planning, coaching and performance review activities.Lead change initiatives that strengthen the Workplace platform and support ING’s strategic digital workplace roadmap.How to succeed

• We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.To succeed in this role, you bring: