IT/CIS Technician – Level 1 & 2 - Multiple Vacancies at NATO

Geilenkirchen, North Rhine-Westphalia, Germany -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

5987.11

Posted On

19 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Support, Database Management, Application Server Configuration, Troubleshooting, System Backup, System Recovery, UNIX Services Operation, Lifecycle Technical Support, IT/CIS Systems, Service Desk Support, System Installation, User Support, Asset Management, Risk Mitigation, Information Security, Data Warehouse Solutions

Industry

IT Services and IT Consulting

Description

We are seeking highly motivated professionals to join our team in a range of Technician roles focused on managing IT systems and services throughout their full lifecycle. Principal Technician (Application Support), NATO Grade 12 Principal Technician (UNIX Services Operation and Management), NATO Grade 10 Technician (Service Desk/ System Installation), NATO Grade 8 ABOUT YOU Principal Technician (Application Support), NATO Grade 12 As part of the Database & Application Support Section, you will contribute to application system support and database management / administration encompassing technical liaison, application server configuration management, performance management, troubleshooting, system backup and recovery. Through your professional expertise, you will help ensure the effective and efficient installation, testing, operation, and user support of application software and databases that enable NAEW&C data and mission support processes. Your contribution will directly enhance the mission effectiveness and reliability of NAEW&C and E-3A operations. Principal Technician (UNIX Services Operation and Management), NATO Grade 10 As part of the Systems & Server Section, you will contribute to the consolidation of user requirements and through lifecycle technical support of fielded IT/CIS systems and networks in the areas of Component Support, Mission Support and non-peculiar Mission System Engineering. In this role, you will occupy a vital position within the organization, where the accurate and timely accomplishment of assigned tasks is essential to its effective functioning. You will provide expert technical advice to other NAEW&C elements, and when required, to external NATO bodies and contractor firms regarding assigned systems. Through your expertise and professional judgment, you will contribute to technical decisions that may have significant impact on the Wing. Technician (Service Desk/ System Installation), NATO Grade 8 As part of the Customer Support Section, you will support the operation, administration, and lifecycle maintenance of assigned IT/CIS systems, software, and data, as well as associated support facilities, local and wide area networks, component internet connectivity, and other designated functional subsystems. In addition, you will provide first-level user support for IT/CIS-related incidents and assist in delivering user training focused on basic client device operations. The incumbent directly supports the Base Support Wing mission by ensuring continuity of knowledge and experience in the management of IT/CIS incidents, service requests, and problem resolution. The role also contributes to effective asset management, particularly within the organization’s unique IT/CIS asset management system, helping to maintain accuracy, accountability, and operational readiness. You can find more details about the role by selecting the relevant job title and navigating to the “Application Form” section: NATO AWACS | Home YOUR QUALIFICATIONS AND EXPERIENCE For all roles, you must have Higher Secondary education and intermediate vocational training or Secondary education and completed advanced vocational training (However, secondary education and basic training is sufficient for the NATO Grade 8 role); Profound post related professional experience; Working knowledge of Automatic Data Processing (ADP) systems; A good command of English both written and spoken; A University degree as well as experience working in a NATO, international or military environment will be considered as an advantage. Additionally, the following will be considered as an advantage for each role: Principal Technician (Application Support) Experience in the technical customization, integration and performance optimization of commercial-off-the-shelf products for complex data warehouse solutions, large scale document workflow management systems and high end web-sites and web content management tools. Experience in using one or more of the HTML, and XML programming languages. Experience in the design, implementation and testing of 4th generation application systems, preferably within an Oracle development environment. Experience working with Oracle databases and related software toolsets / advanced features. Experience with Oracle database administration in a UNIX/Solaris environment. Principal Technician (UNIX Services Operation and Management) Experience collaborating with contractor firms on system administration activities, including configuration control of software and data in client-server environments. Background supporting NAEW&C airborne early warning systems, other air defence systems, electronic warfare platforms, and familiarity with relevant international and commercial standards. Technical expertise in administering storage area networks, virtualized environments, and enterprise server systems. Formally trained and certified in UNIX system administration, including advanced qualifications for UNIX workstations, servers, and networks, as well as specialized training in Sun Solaris and RedHat system software. Technician (Service Desk/System Installation) Four years of experience working with data processing equipment, including first- and second-level user support operations. Basic system administration experience in MS Windows environments across LAN/WAN networks, with solid knowledge of client platform administration. Background as a system technician supporting air operations, command and control, or air traffic control IT/CIS systems. Completed formal IT/CIS technician and/or system administrator training, along with vocational education in IT/CIS asset management and inventory control. Additional qualifications include LAN operations training and certification in IT/CIS systems repair and configuration. YOUR SKILLS Flexibility paired with analytic thinking in continuously dealing with diverse and complex scenarios for a large and very different IT/CIS systems; A natural tendency for working conscientiously and accurately in every detail; Clear and professional communication with users and stakeholders, including the ability to explain complex technical issues in simple terms; Knowledge of information security principles, risk mitigation; Ability to work in compliance with relevant standards and policies. WHY TO WORK FOR US? By joining our organization, you will be part of a multi-national team while working towards NATO`s common goal of safeguarding peace and promoting democratic values for over a billion people. We are committed to fostering a collaborative work environment built on mutual respect and professionalism, where every individual’s work makes a difference and has a meaningful impact on the mission and operation of the Alliance. If this resonates with you, we encourage you to apply. YOUR TEAM The E-3A Component is a high-readiness force led by the E-3A Component Commander under the direction of the Force Commander. The E- 3A Component Commander is responsible for all aspects of the operations, logistics, training, readiness, responsiveness, and safety of its personnel and the NE-3A fleet. The Base Support Wing (SW) is responsible for the safe and effective delivery of all MOB support functions including the supervision of those functions covered in HN Support Agreements. The Communications & Information Systems (CIS) Squadron is responsible for the management of all assigned IT Systems and Services throughout their life cycle in support of the NAEW&CF’s mission (including FOBs/L). HOW TO APPLY Ready to make an impact and work in an international environment? Click here to apply directly via the Talent Requisition Platform: https://nato.taleo.net/careersection/2/jobsearch.ftl?lang=en After creating a candidate account, select the job title you are applying for and complete the application form which includes a pre-screening questionnaire. SUPPORTING DOCUMENTATION Please attach any documentation (proof of highest education, diplomas, certificates, testimonials etc.) that you consider to be particularly relevant to the qualification requirements specified in this advertisement. Any documentation submitted in a language other than English must be accompanied by at least an unofficial translation. Please note that upon taking up duties, candidates will be asked to provide original certificates of their education and professional experience as relevant for this vacancy. CONTRACT Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. Newly recruited staff will be initially offered a definite duration contract of three years. Thereafter, an indefinite duration contract might be offered. SALARY/BENEFITS Basic Salary NATO Grade 12 – 5 987.11 NATO Grade 10 – 5 260.65 NATO Grade 8 – 4 688.56 Salary values indicated in this vacancy notice are based on NATO`S Single Salary Spine scale; The salary is tax free including (where eligible) expatriation, family and children's allowances and additional privileges for expatriate staff; Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible); Retirement Pension Plan. TEST/INTERVIEW The selection process will consist of multiple stages. Candidates shortlisted for further consideration will be contacted by the Recruitment Team and receive detailed information on subsequent steps. The process will conclude with an interview.

Responsibilities

Roles involve managing IT systems and services throughout their full lifecycle, ranging from application support and database administration to UNIX services operation and first-level user support for incidents and system installation. Responsibilities include technical liaison, performance management, troubleshooting, system maintenance, and ensuring the continuity of IT/CIS incident resolution and service requests.