IT Client Services Partner at Lineage

Baltimore, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

150700.0

Posted On

08 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Customer Advocacy, Account Management, Stakeholder Management, Technology Procurement, Project Management, Change Management, Leadership, Organizational Skills, Time Management, Communication, Customer Orientation, Business Process Understanding, P&L Management, Interpersonal Skills, Teamwork

Industry

Retail Office Equipment

Description

The Client Service Partner focuses on managing the internal client relationships and acts as a client/customer advocate in support of Lineage Logistics’ Operations organization. This is a “mission critical” role within Lineage Logistics IT by acting as a conduit of information and agent of change. The more intimately involved Lineage IT is with our clients’ strategies, issues and concerns, the more value we can contribute by aligning our resources and direction to meet their needs. You will own the relationship with our clients, serving as the primary point of contact for all key stakeholders. Furthermore, you will hold the key to unlocking value with our clients, collecting insight and seeking out opportunities to grow our service catalog and strategic delivery. Roles and Responsibilities The Client Services Partner works directly with Lineage operational leadership to meet their technology needs, including but not limited to regular account management communications, regional and warehouse site visits within an assigned region, and internal advocacy and monitoring of technology performance and projects affecting their internal client operations. • Operates as “the voice of the customer,” and advocate for Operations and an evangelist for IT • Develop trusting relationships with operational leaders in one’s assigned region • Serve as the key point of contact between facility General Managers and IT • Demonstrate expertise around Lineage technology procurement, project management, and equipment standards • Provide operational leaders with visibility to the Lineage portfolio of projects that will affect their scope of operations • Advocate with IT leadership on behalf of assigned operational leaders to ensure that facilities and operational teams are well equipped to perform their assigned work • Develop a deep understanding of the technological profile and needs of facilities within one’s assigned region • Assist operational leaders in developing and managing a multi-year view (or “roadmap” of technology that is necessary to optimize their facilities and financial performance • Coordinate with Lineage technology teams to ensure that scheduled projects do not interfere with the underlying “rhythm of the business” within their assigned facilities • Help coordinate and manage changes to the technology within warehouses to ensure that business disruptions are kept to a minimum Qualifications and Education Requirements: • Bachelor’s degree or four years relevant working experience. Required Skills, Knowledge & Abilities • Able to build credible relationships and influence key stakeholders • Commercially aware and pragmatic approach • Ability to translate client needs into solutions that can be delivered by Lineage IT. • Exhibits strong leadership skills and has the ability to effectively manage multiple accounts in different stages, while proactively seeking new opportunities within client engagements. • Able to deal with a high volume workload, strong organizational and time management skills with excellent attention to detail • Calm under pressure and able to deliver to critical deadlines • Excellent written and verbal communication • Strong customer orientation • Business process and related technologies • Profit and Loss (P&L) management experience • Excellent interpersonal and communication skills • High performance teams and a strong team player • Time Management: the ability to organize and manage multiple priorities • Ability to work independently and formulate plans that meet desired objectives • Commitment to company values • Computer proficiency Beneficial Skills, Knowledge & Abilities • Ability to work with diverse workforce and with all levels of management (ethnicity, language and education levels) • Customer service experience in warehousing, and/or logistics • Expertise with Microsoft suite • 5 – 7 years of technology experience, with exposure and experience across an large enterprise environment – familiarity with telecommunications, networking, infrastructure, applications, user devices, and mobile technologies • 3 – 5 years of experience as a client-facing representative of a technology function, working with business owners to improve their technology experience • 5 – 7 years of experience leading and monitoring a portfolio of projects on behalf of internal or external customers • 5- 7 years of experience as an individual contributor or functional manager, influencing decisions and priority in the absence of operational authority to make the decision • Preferred Bachelor’s degree in business, technology, or supply chain/ logistics • Preferred experience with warehouse management systems (WMS) and RF equipment • Preferred experience with corporate IT governance standards (e.g. ITIL) • Preferred experience with project management certification (e.g. PMP) Pay Range:$83,700.00 - $150,700.00 Why Lineage? This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members. Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law. Benefits Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year. More vacancies in the Netherlands Not sure which role is right for you? Let us do the work! Share your contact information and a resume or CV. A member of our recruiting team will reach out to you to explore roles we think could be a good match. At Lineage, we have a shared purpose: We are transforming the food supply chain to eliminate waste and help feed the world. Our shared purpose drives everything we do in all parts of our organization, from the warehouse floor to the corner office. The work we do is noble, and our team members are passionate about the impact they make every day. Working at Lineage is not just a job – it’s an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage Logistics team, you are a critical link in the food supply chain. If you are having trouble applying, contact our Human Resources team here: Contact Us | Lineage Logistics At Lineage Logistics, helping to feed the world is more than a job – it’s a purpose we live every day. Lineage is one of the world’s leading temperature-controlled logistics companies. Driven by our core values, we’re reimagining the global food supply chain. Lineage helps customers ranging from Fortune 500 companies to small family-owned businesses increase the efficiency and protect the integrity of their temperature-controlled supply chain. In recognition of the company’s leading innovations, Lineage was recognized as the No 1. Data Science company on Fast Company’s annual list of the World’s Most Innovative Companies in 2019, in addition to ranking 23rd overall in an evaluation of thousands of companies worldwide. As part of the Lineage family, you’ll have the opportunity to grow your career as we continually expand, using technology and award-winning innovations, to meet the needs of customers around the world.

Responsibilities

The Client Service Partner manages internal client relationships, acting as an advocate for the Operations organization by aligning IT resources and direction to meet client strategies and concerns. Responsibilities include regular account management communications, site visits, monitoring technology performance, and advocating for operational leaders' technology needs with IT leadership.