About the job

• What you'll be doing:This role is expected to provide BAU operational support across a wide range of customer infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained.Managing incidents and problems appropriately within agreed service levels.
• Perform technical root cause analysis on reoccurring incidents or major incidents.
• Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.
• Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times.
• Ensure technical documentation is completed and updated to professional standards.
• Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
• Input into the development of infrastructure roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions.
• Contribute to delivering technical excellence across the wider Infrastructure team.
• Delivery of project-related tasks such as the installation and configuration of new equipment.
• To input into the design and implementation of new infrastructure platforms, including the creation of associated documentation (HLD / LLD, support documentation etc.)

What experience you'll bring:You should be self-motivated with a track record of working with a datacentre technology stack and an appreciation of technical support and operations. As an experienced engineer you will have extensive experience of infrastructure technologies gained in previous hands-on technical support roles, coupled with a high-level of technical knowledge and experience of IT infrastructure at an enterprise level.The role requires you to have the ability to troubleshoot complex technical, multi-site and multi-discipline incidents and problems.You should be able to demonstrate detailed technical knowledge of Microsoft Server, Virtualisation and Public Cloud (Azure) technologies gained in a hands-on technical support role.Certification from major vendors (Microsoft, VMware etc.) at a minimum of associate/professional level is expected.As part of this role you will be required to undertake HM Government security clearance.