IT Co-worker (Application Support) at IKEA - Al Homaizi Limited

Zenata, Tlemcen, Algeria -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Troubleshooting, Problem Solving, Communication, User Experience, User Journey, Navision, DOMS, SMGF, Ecommerce, SQL Databases, Preventive Maintenance, Monitoring, Backup Management, Customer Focus, IT Applications

Industry

Description

Company Description 3 countries - Kuwait, Jordan, and Morocco, 1800 employees, 40+ nationalities, serving millions of customers every year to create a better everyday life for the many people. A Smile, Common Sense, Passion for home furnishing, and Leadership; that's what we need in IKEA Al-Homaizi Kuwait - a company that believes in developing business through our Co-Workers. Our energy comes from creating a better everyday life for the many people. We simply recruit based on Values, Competence, Potential for growth, and Diversity. Our keywords are Home, People, Happiness, Development, Leadership and Passion. We hire and treat our co-workers in a manner that does not discriminate This is us in IKEA Al-Homaizi Limited. Join us to bridge your dreams and unique ideas within an organization that believes in People. Job Description A day in your life with us: The core task of the IT Coworker is to ensure uninterrupted and efficient service be provided to the users and coworkers. Ensure all IKEA IT applications / IKEA Business Tools in the store functioning well Support IKEA coworker’s application like Navision , SMGF, DOMS, POS, PTAG,etc related issues. Interact with business super users and get feed back/ requirements to improve application performance. Maintain and Monitor all application tools. Monitor daily backups of Application and SQL Databases. Troubleshooting and making sure to check if any failure of backups. Monitoring and registering all the application related support for audit purposes in Support/ Helpdesk. Perform preventive maintenance and routine monitoring to include creation and follow-up of applications Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain Documentation of all process and procedure. Preparing business case for proposed solutions. Qualifications Who are you ? Upto 3 years’ experience in a similar role. IT Related Bachelor Degree or computer diploma / certificate. Communication skills should be very clear in both written and spoken. Strong identification with the IKEA culture and values High interest in home furnishings, people´s life at home and the IKEA range Understand Computers ,Network and Hardware fundamentals. Excellent troubleshooting and problem-solving skills Operational and procedural knowledge of Navision, DOMS,SMGF and Ecommerce Understanding of User experience and User Journey. Knowledge of troubleshooting different IKEA Business Tools Experience of working in a customer-focused service industry Up to date knowledge of market trends on different applications which support IKEA Business. Able to handle simultaneous issues during peak times and capabilities to resolve them on time. Additional Information A few more details for you This position is full-time and is located in Morocco. Some travel may be required. Please send your CV in English and tell us why you would be a good fit for this role. Type of Employment: Full-time

Responsibilities

The core task of the IT Co-worker is to ensure uninterrupted and efficient service is provided to users and coworkers. This includes supporting various IKEA applications and monitoring application performance.