ORGANIZATION SUMMARY

Sirkit is a Managed Service Provider (MSP) established in 2007. We deliver efficient service by focusing on documented, repeatable processes and automation. Our work’s efficiency allows us to deliver significant value to our clients while compensating our team fairly. Our clients are accustomed to a friendly, outgoing, and engaging experience, and every person on our team is responsible for maintaining that experience. Our mission is to build long-term relationships, be accountable, and protect our partners.

JOB SUMMARY

The Compliance Analyst (CA), reporting to the Compliance Team Lead, is responsible for performing compliance checks for all assigned clients, identifying and creating opportunities or tickets for deficiencies, and maintaining and improving documentation. The CA will handle low urgency requests from clients and internal teams via ticket and act as an expert for assigned client environments. They will perform onsite visits at assigned clients, maintain client relationships and engagement in collaboration with the vCIO team, and act as an escalation and overflow resource for the bench and other onsite teams as required. Additionally, the CA will work with the Proactive Specialist (PS) to identify and document deficiencies and opportunities during onboarding, creating Sirkit documentation for new clients, and assisting with tool deployment and training for onboarding clients. The CA will review completed projects for accuracy and completion, identify and communicate deficiencies to project delivery teams, and assist with project documentation. Additionally, the CA will review and remediate proactive tickets for assigned clients, identify opportunities for documentation or process improvements to reduce RHEM, and maintain and improve Sirkit processes within the domain.

SKILLS/ABILITIES

• Technical Expertise: Proficiency in performing compliance checks for complex environments, managing outputs, and creating opportunities or remediation tickets as necessary.
• Communication Skills: Strong communication skills to present significant projects to clients, manage client and internal communication, and act as an escalation point for both internal and client teams on urgent issues.
• Analytical Skills: The ability to monitor and analyze compliance data, identify deficiencies and opportunities during onboarding, and develop assessments for new clients.
• Collaboration Skills: The ability to work closely with Compliance Analysts, vCIO teams, and various departments to ensure compliance standards are met and to foster a collaborative and high-performance team environment.
• Attention to Detail: Maintaining and improving documentation to ensure the team can support the client and managing and remediating any outcomes of alignment projects.
• Leadership Skills: Developing and maintaining functional expertise within a technology domain, improving processes, and serving as the final internal escalation point for domain-related issues

QUALIFICATIONS

• A post-secondary education in Information Technology, Business, Computer Science, or a related field or Equivalent and Relative experience will be considered.
• A minimum of 3-5 years of experience providing technical support to business customers.
• Experience supporting desktop and server hardware, including their components, assembly, and troubleshooting.
• Strong knowledge of regulatory requirements and compliance standards.
• Excellent communication and interpersonal skills to develop and maintain professional relationships with clients and team members.
• Proficiency in using Microsoft Office and other Sirkit software applications.
• Superior organizational and problem-solving skills.
• The ability to handle technical escalations and resolve complex compliance issues.
• Strong analytical skills to identify and mitigate risks.
• The ability to adapt to changing regulatory requirements and industry trends.
  Job Types: Full-time, Permanent
  Pay: $60,000.00-$85,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Vision care
• Work from home

Experience:

• Technical Support: 3 years (required)
• Active Directory: 3 years (preferred)
• Managed Services: 2 years (preferred)
• Microsoft 365: 3 years (preferred)

Licence/Certification:

• Alberta Driver’s License (required)

Work Location: Hybrid remote in Edmonton, A

• Compliance Checks & Documentation (50%):
• Perform compliance checks for all assigned clients
• Identify and create opportunities or tickets for deficiencies
• Maintain and improve documentation for assigned clients
• Handle low urgency requests from clients and internal teams via ticket
• Act as an expert for assigned client environments
• Onsite Visits & Relationship Management:
• Perform onsite visits at assigned clients
• Working with the vCIO team, maintaining client relationships and engagement
• Act as an escalation and overflow resource for the bench and other onsite teams as required
• Onboarding Documentation:
• Working with the Proactive Specialist, identify and document deficiencies and opportunities when onboarding
• Create Sirkit documentation for new clients
• Work with outgoing providers, vendors and new clients to improve and update documentation through the onboarding process
• Assist the centralized services team with tool deployment for onboarding clients
• Train service team on onboarding clients
• Project Review:
• Review completed projects for accuracy and completion
• Identify and communicate deficiencies to project delivery team(s)
• Assist project delivery teams with documentation for projects
• Technical Escalations:
• Review and remediate proactive tickets for assigned clients
• Identify opportunities for documentation or process improvements to reduce RHEM
• Maintain and improve Sirkit processes within the domain