IT Configuration Management Consultant at Encora

, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Asset Management, Configuration Management, CMDB, System Criticality Questionnaire Management, ITSM Process Integration, IT Compliance, Risk Management, Stakeholder Collaboration, Process Mapping, Business Continuity Planning, Analytical Skills, Problem-Solving, Documentation, Governance, Audit Support, Policy Compliance

Industry

IT Services and IT Consulting

Description

Day to Day Responsibilities: Conducts and maintains the System Criticality Questionnaire (SCQ) process Establish and document work processes according to best practices and standards for configuration management database (CMDB) and ensure data accuracy and alignment with SCQ ratings and IT Assets Collaborate with stakeholders to ensure integration of CMDB information with Incident, Problem and Change management process. Support IT Asset management policies, procedures and standards Support regular audit to ensure compliance and accuracy Support Annual Business Continuity Exercises. Champion culture and conduct behavioural expectations within the Department/Division Ensure compliance with IT policies and contribute to risk culture and audit participation. Technical Skills & Competency Requirements The role requires strong hands-on experience in the following areas: IT Asset Management (ITAM) — Managing IT assets throughout their lifecycle, ensuring record accuracy, compliance, and alignment to internal standards and policies. Configuration Management & CMDB — Maintaining and governing CMDB data, ensuring accuracy, integrity, and consistency across systems and IT services. System Criticality Questionnaire (SCQ) Management — Conducting and maintaining SCQ assessments, ensuring alignment with CMDB and criticality ratings. CMDB Process Design & Documentation — Establishing and documenting configuration management processes in accordance with ITIL and internal best practices. ITSM Process Integration — Integrating CMDB information with Incident, Problem, and Change Management processes to support operational efficiency and governance. IT Compliance, Risk & Audit Support — Supporting IT compliance activities, audit reviews, remediation tasks, and contributing to risk management practices. IT Asset & Configuration Policy Support — Supporting and enforcing ITAM and configuration policies, procedures, and governance standards. Stakeholder & Cross-Functional Collaboration — Coordinating with business, application, infrastructure, audit, and vendor teams to support CMDB and ITAM activities. Process Mapping & Documentation — Developing clear process flows, SOPs, documentation, and governance artifacts for operational consistency. Business Continuity & Resilience Support — Supporting Business Continuity Planning (BCP) exercises by ensuring configuration and asset data readiness. Risk Awareness & Policy Compliance — Ensuring adherence to IT control policies, risk culture expectations, and compliance requirements. Analytical & Problem-Solving (IT Operations Context) — Applying analytical skills to diagnose issues, assess operational impact, and propose practical solutions within IT operations. About Encora Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality

Responsibilities

The consultant will conduct and maintain the System Criticality Questionnaire process and establish work processes for the configuration management database. They will collaborate with stakeholders to ensure integration of CMDB information with incident, problem, and change management processes.