Responsibility：

• Understand and analyze customer needs.
• Accurately articulate the value of the company’s products and solutions.
• Develop efficient solutions that align with product capabilities and customer requirements to effectively meet client needs
• Provide guidance and design delivery solutions during key project delivery stages. Ensure the seamless transfer of these solutions to the project management team for effective implementation.
• Ensure the solution structures, maintenance practices, and execution methods comply with ITIL best practices.
• Compile operational and maintenance scenarios from various industries to provide insights and support to pre-sales and product teams.
• Develop prototypes tailored to customized requirements using
• Axure or Sketch, and ensure their design quality meets established standard

Requirements：

• Bachelor degree in Computer Science, Information Technology or equivalent.
• Minimum 5 years of working experience in R&D, products, SA related positions.
• Must have ITSM
• implementation experience.
• ITIL certifications are preferred.
• Possesses a thorough understanding of the project management knowledge system and process, with strong capabilities in planning and risk management.
• Familiar with and experienced in using operation and maintenance products, including
• automation tools, log analysis tools, and monitoring tools

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Please refer the Job description for details