IT Coordinator at CloudKettle Inc

, , -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem-Solving, Networking Configuration, Troubleshooting, Documentation, System Maintenance, Cybersecurity, Communication, Analytical Skills, MacBook Configuration, G-Suite, Jira, Hardware Deployment, Software Maintenance, User Support

Industry

Business Consulting and Services

Description

PART TIME IT COORDINATOR LOCATION This part-time position is in Halifax, NS, Canada. This is not a remote position. WHY JOIN US At Ateko you’ll work on high-impact projects for some of the biggest names in tech, finance, and beyond. Our culture is collaborative and modern, and we’re committed to helping you grow. Competitive salary, training and health coverage are all great. But it’s the “extras” that really make our employees feel appreciated. Here’s what sets us apart: * Flexibility: Most of our team works remotely, and our culture and policies are designed to support work-life balance, no matter where you are. * Professional Growth: Share your expertise on our blog or create videos, we’ll help you build your professional profile. * Work-Life Balance: Personal days are available and we encourage downtime to recharge. * Peer Recognition: Celebrate wins with peer-nominated awards and performance bonuses. * Diversity and Inclusion: We’re proud to be a gender-balanced workplace with a near 50/50 split of male and female-identifying employees. * Giving Back: As a Pledge 1% company, we dedicate time and resources to making a positive impact. * For Halifax-based team members, enjoy these extras: * A stunning downtown office with breathtaking views—even on foggy days. * All the coffee, tea, Bubbly water (we’re serious about this), and Cliff bars you can handle. * A meditation/religious room for quiet moments. WHAT YOU’LL DO The IT Coordinator will be responsible for deploying and maintaining hardware (like laptops), software, and providing technical support to Ateko team members. This position is ideal for an individual who is passionate about technology, possesses strong problem-solving skills, and can manage multiple tasks efficiently. The IT Coordinator will work closely with the Security and IT team to support the organization's IT needs and contribute to the overall success of our business. As an IT Coordinator, you will: * Assist in deploying and maintaining hardware, software and other solutions for Ateko team members. * Offer prompt and effective troubleshooting and technical support to team members, addressing hardware and software issues both on-site and remotely. * Help maintain a knowledge base to facilitate quick problem resolution and enhance user self-help capabilities. * Help ensure comprehensive and up-to-date documentation of IT processes, procedures, and configurations. * Assist in monitoring system and network performance, proactively identifying and addressing potential issues. * Execute routine maintenance activities, including updates, upgrades, and system optimizations. * Follow established security procedures for using IT resources, contributing to the organization's overall cybersecurity posture. * Undertake other ad-hoc projects or tasks as assigned, contributing to the overall success of the IT function. WHAT YOU BRING * Must be legally eligible to work in Canada. * Availability to work part-time during regular business hours at our Halifax office as required. * The expected commitment for this part-time position is 16-20 hours per week. * We understand the importance of work-life balance and are open to discussing flexible scheduling options. * Candidates can choose to work 2 full days or 4 half days per week, with the understanding that a consistent schedule is maintained. * Excellent verbal and written communication skills. * Ability to convey technical information clearly and understandably. * Strong analytical and problem-solving abilities, with a keen attention to detail. * Proven ability to identify and resolve IT issues efficiently. * Experience with networking configuration and maintenance. * Hands-on experience with troubleshooting and repairing IT issues in a help desk technical capacity. * Experience using Jira (Service Desk) is an asset. * Experience configuring and deploying MacBooks and the G-Suite ecosystem is an asset. BENEFITS * Competitive salary * The opportunity to work at a fast-scaling organization servicing some of the largest and most exciting companies in the world * A flat and modern work culture * Flexible work environment * Participation in a Salesforce certification-based employee bonus program * Medical and dental benefits * 10 personal days to use for mental health, sickness and family emergencies * 3 weeks vacation * Subsidized career training, including coverage of certification tests * We value giving back to our community - you get 20 hours of your workday over the year to spend doing volunteer work for an organization you chose.

Responsibilities

The IT Coordinator will be responsible for deploying and maintaining hardware and software, as well as providing technical support to team members. This role involves troubleshooting issues, maintaining documentation, and monitoring system performance.