We are looking to hire a dynamic IT Coordinator to join Pauline Books & Media/Daughters of St. Paul to ensure that our company’s Information systems are secure and running smoothly; to be the main point of contact for upgrades, testing, maintenance and support of our network devices, phone systems, POS devices, computers, tablets, phones, etc.; to provide our sisters and staff with training on using hardware, software, and cloud-based services; to build professional working relationships with third-party tech providers.

KNOWLEDGE & QUALIFICATIONS REQUIRED

BSc in Computer Science, Information Technology or a related field and a minimum of two (2) years experience in IT tech support, system/network administration and/or cybersecurity.

• Strong troubleshooting, analytical, and problem-solving skills.
• Good interpersonal skills and the ability to work with technical and nontechnical personnel.
• Expertise in configuring and managing PCs, Apple iOS and Android devices.
• Microsoft Office 365 (email and inter-company communications, document processing in Word/Excel, cloud file storage in SharePoint)
• Experience with any of the following systems:
• POS Systems (Teamwork CHQ)
• eCommerce platforms (Magento or BigCommerce) and third-party integrations/plugins
• Publishing House or other B2B software (Acumen Book)
• Cybersecurity platforms (KnowBe4)

SKILLS & COMPETENCIES

• Attention to detail with high levels of accuracy
• Display a high level of initiative and understanding
• Excellent communication skills – verbal, listening and written
• Ability to juggle tasks while prioritizing and maintaining the ability to quickly identify errors and omissions.
• Basic knowledge of cybersecurity privacy laws and regulations related to handling customer records and proprietary information
• Knowledge of Spanish & Portuguese is a great asset.

• Reports directly to the IT Manager and serves as a backup when IT Manager is out-of-office
• Managing and maintaining the organization’s technological equipment in collaboration with the IT manager and third-party MSP.
• Keeping an inventory of all company electronic assets, assessing electronic assets life-cycle, managing data on EOL storage devices to be prepared for electronic recycling.
• Evaluating and managing all hardware purchasing & software licensing in collaboration with the IT Manager.
• Ensuring that company devices interconnect with file servers, email servers, financial systems, and cloud-services seamlessly and securely.
• Installing, upgrading, and managing software and hardware on company devices in collaboration with the IT Manager and third-party MSP.
• Documenting system interconnectivity and test sequences for UAT whenever there are changes made to the system
• Providing sisters & staff with training and documentation on how to use hardware, software, and cloud-based services.
• Ensuring backups are viable and restoring lost data as needed in collaboration with our third-party MSP.
• Monitoring KnowBe4 PhishER, mitigating risks by communicating to the IT Manager and third-party MSP
• Participate in webinars for a comprehensive understanding of our Information Systems as needed
• Assist the Database Inventory Manager with our multi-lingual catalog:
• Spanish, Portuguese, Italian, etc.
• Assist the Accounting Staff with our multi-lingual vendors: Spanish, Portuguese, Italian etc.
• Assist the IT Manager with new projects, upgrades, hardware/software system migrations, PCI Compliance submissions, scheduling Cybersecurity training modules
• Adapt to changing priorities, learn new skills, and contribute to cross- functional projects at the direction of the supervisor