Conditions: A regular schedule of 40 hours Monday-Friday is required; may involve evenings and weekends.
The IT Coordinator will serve as the primary support resource for Sycamore Services technology support. They are a systems thinker and complex problem solver who will provide end user support for staff, clients, and volunteers on a variety of both complex and simple equipment. They are empowered and expected to exercise their best professional judgment and provide data, situational awareness, feedback, and recommendations to staff leadership to assist in making decisions and taking appropriate actions.

REQUIREMENTS

• Associates degree (AA); Bachelor’s degree (BA/BS) in Computer Technology, Computer Science, Computer Engineering, or a related field; a minimum of two (2) years of related IT experience or a combination of at least three (3) years of education and related IT experience
• At least three (3) years of experience providing end-user support, demonstrating a commitment to making staff members successful in delivering mission services.
• At least two (2) years of experience administering cloud and server systems (i.e., Microsoft365, Active Directory, Google Workspace, or similar systems/services)
• At least two (2) years of experience working with network equipment, firewalls, WiFi systems, and VOIP telephone systems
• Experience managing IT vendors and services to ensure service levels are met in the performance of Sycamore Services mission
• Excellent oral and written communication skills
• Ability to establish and rearrange priorities to meet deadlines as assigned
• Ability to interact with staff, clients, and other professionals in a matter that creates harmony and promotes a spirit of cooperation
• Ability to obtain and maintain an operator’s license and able to operate a motor vehicle
• Ability to demonstrate full support to the mission of Sycamore Services staff, and clients
  Job Type: Full-time
  Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Danville, IN 46122 (Preferred)

Ability to Relocate:

• Danville, IN 46122: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Danville, IN 4612

• Provides support to end users on desktop, laptop, mobile device, telephone, and networking issues
• Perform routine IT administration tasks such as adds/moves/changes
• Maintains Sycamore Services’ effectiveness and efficiency by orienting and training employees on data and communication devices
• Drive resolution of end-user support issues to resolve problems and support them in Sycamore Services mission delivery, including tracking of incidents, problems, and support requests
• Prepares references for users by writing clear and concise operating instructions
• Preserves data and communication assets by implementing and maintaining disaster recovery and back up procedures and information security and control structures
• Maintains professional and technical knowledge by attending educational workshops, reviewing technical and professional publications, establishing personal networks, benchmarking state of the art practices, and participating in professional societies
• Adds and maintains user membership in groups as requested
• Managing, monitoring and maintaining all server, network, telecom, security, and cloud services supporting Sycamore Services including vendor relationships
  ** The above statements are intended to describe the general nature and level of work required of this position. This is not an all inclusive list of all responsibilities, duties and skills required. Other duties may be assigned as necessary to complete the overall objectives of the Sycamore Services mission.