IT Corporate and Store Support at EAST KENTUCKY NETWORK LLC

, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End-User Desktop Support, Workstation Setup, Printer Maintenance, Software Deployment, Network Connectivity, Trouble Ticket Management, Technical Problem Solving, Windows Support, Linux Support, Mac Support, General IT Support, Communication Skills, Organization Skills, IT Certifications, Network Structure, Hardware Troubleshooting

Industry

Telecommunications

Description

Job Details Job Location: Appalachian Wireless Ivel - Ivel, KY 41642 East Kentucky Network Appalachian Wireless Job Description Job Title: IT Corporate and Store Support Department: Information Technologies (IT) Reports To: Information Technologies Manager FLSA Status: Non-exempt EEO-1: 04 Technicians SUMMARY: Provides and supports information systems within the organization, with an emphasis on End-User Desktop Support. Supports company IT policies, procedures and security measures. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Workstation Setup, Deployment, Maintenance, and Usage Tracking. Printer and Toner Purchasing, Deployment, Replacement, Maintenance and Usage Tracking. Software Setup, Deployment, Maintenance and Usage Tracking. PBX/Desk Phone Deployment, Setup and Support. Maintain Retail Store Network Connectivity and Reliability. Assist with Systems/Server Installation and Network Cabling. Assist with Assigning/Dispatching, Following Up With, and Closing Trouble Tickets. Strive to achieve maximum user satisfaction by responding quickly and effectively to problems, questions and requests from employees. Remain current with regard to new technologies and applies this knowledge in the workplace where possible. General IT Department duties including: department vehicle upkeep, Intranet updates, and other IT Support needs. Provides on-call support as needed; participates in an on-call rotation on a regular basis. Performs other duties as assigned. EDUCATION and/or EXPERIENCE: Position requires an Associate's Degree (A.A) or equivalent. Minimum 3 years experience; or equivalent combination of education and experience. IT Certifications such as A+, N+, MTA/MCSA, or CCENT/CCNA are preferred. Position requires solid knowledge of: Network Structure and Protocols Windows, Linux, and Mac Operating System Installation and Support. General Computer Hardware and Software Troubleshooting and Support. Communications, Problem Solving, and Organization. ICHE SKILLS: Requires knowledge of advanced technical concepts such as modification of existing applications or customization of operating systems. Average recruitment period is up to 6 weeks with standard recruitment effort. MENTAL EFFORT AND ANALYTICAL ABILITY: Position requires a relatively high level of mental effort or analytical ability in order to find solutions to difficult human, technical or administrative problems. VISUAL AND/OR PHYSICAL STRAIN: Work regularly produces a high level of mental, visual and/or physical fatigue between 51% and 80% of work time. CONTACTS WITH OTHERS: This position frequently (21% to 50% of work time) requires contact with others within and/or outside the company. Important matters are discussed and/or decisions made. The overall success of the Company is likely to be influenced as a result of these contacts. INDEPENDENT JUDGMENT AND CONSEQUENCE OF ERROR: Work has not or cannot be standardized. Assignments are received in the form of results expected but incumbents have considerable freedom to decide on work priorities and procedures to be followed. Errors result in significant impact in terms of cost, time, money or public/employee good will, such as delays in important projects or schedules. SUPERVISORY RESPONSIBILITIES: Position has minimal or no responsibility for the work of others WORK CONDITIONS: Job is performed under good working conditions, almost completely absent of disagreeable elements. Associate is exposed to adverse or hazardous working conditions 5% or less of total work time. PHYSICAL AND MENTAL ABILITIES REQUIRED TO PERFORM ESSENTIAL DUTIES: Climb stairs and/or ladders Lift boxes weighing approximately 1 to 100 pounds Work under pressure in order to meet strict deadlines or respond to emergencies Differentiate between colors Communicate orally and in writing in an excellent manner Operate general office equipment (i.e., fax machine, photocopier, computer printer) stationed between 3 and 4 feet high Sit for long periods of time Comprehend and apply complex information Concentrate for prolonged periods of time Maintain attendance according to company policy Provide on-call services upon short notice Work on elevated surfaces This Job Description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this position. Qualifications East Kentucky Network, LLC is an equal opportunity employer. All qualified applicants shall receive consideration without regard to race, color, religion, sex, age forty (40) and over, disability, veteran status, national origin, or any other characteristic protected by law.

Responsibilities

The role involves providing and supporting information systems within the organization, focusing on end-user desktop support and maintaining network connectivity. Additional responsibilities include workstation setup, software deployment, and assisting with trouble ticket management.