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IT Customer Service Representative (Entry Level) at GLP Transit

Richmond, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

15.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Problem-Solving, Communication, Interpersonal Skills, Mac, Windows, Help Desk, Ticketing System, CRM, IT Tools, Best Practices, Self-Service Resources, Empathy, Documentation, Collaboration, Training

Industry

Description

Location: 100% On-Site in Richmond, VA Position Type: Hourly, Full Time Experience Level: Entry Level Compensation: $15 per hour About the Role: We are seeking a skilled and customer-focused IT Customer Service Representative to join our team. This hybrid role combines the responsibilities of a traditional help desk technician and a customer service representative. You will provide technical support to What You’ll Do: Technical Support: Troubleshoot and resolve technical issues related to software via phone, email, or chat. Guide customers through step-by-step solutions and provide clear documentation. Customer Service: Respond promptly to customer inquiries, providing empathetic and professional assistance. Maintain a customer-first mindset while addressing concerns and ensuring satisfaction. Record and update detailed logs of customer interactions and technical issues in the ticketing system. Collaboration and Training: Liaise between customers and internal technical teams to facilitate communication and problem resolution. Educate users on IT tools, best practices, and self-service resources. Qualifications: Proven experience in IT support, a help desk, or other customer-facing service roles. Strong problem-solving skills and technical aptitude, and familiarity with Mac and Windows. Excellent communication and interpersonal skills. Bachelor's degree preferred, but would consider 4+ years of work experience in a similar role. Ability to remain calm and solution-focused under pressure. Preferred Skills: Certifications like CompTIA A+, ITIL, or equivalent are a plus. Experience with CRM or customer support platforms. Benefits: We believe in rewarding hard work with meaningful perks that support your growth, health, and well-being. 10 days of paid time off (PTO) 11 paid federal holidays 401(k) with 4% company match Monthly healthcare stipend Gym membership stipend Weekly team lunches and in-office snacks

Responsibilities

Provide technical support by troubleshooting and resolving software issues through various communication channels. Maintain customer satisfaction by responding promptly to inquiries and documenting interactions.